DrChronoReviews of drchrono.com

Over 2025, they "accidentally" doubled my patient charts which led to double billing them. When I called for assistance, they could not tell me what was going on. Left it entirely up to me to figure it out and fix, kept giving me the runaround through customer service. Meanwhile, I lost money, lost patients. They kept giving me to another representative over months without actual help or reimbursement of any kind. No resolution as every time I fixed one patient, they'd double a different patient's chart. So, I canceled my service. Then, they continued to take my money saying I signed a contract. So they can break their end and do whatever they want but not let you out. Tried to get a single file from them since then and they require another "agreement" of $150/mo (per provider) or $500 once (per provider) for this file and there's just nothing else they can do. Those fees are absolutely absurd, but beyond that, it's not even that I don't want to pay those fees for the file, it's that I am too scared to go into any agreement with them. It was a truly awful experience. This is a horrible company. DO NOT USE THEM!

I would give DrChrono zero stars if that were an option. My experience with this company has been extremely frustrating, particularly because of their billing and cancellation practices. I repeatedly emailed DrChrono requesting that two inactive providers who were no longer with my company be removed from my account. Those requests were not acted upon, and I continued to be billed for all three providers. I also attempted to address my subscription before renewal, but my yearly contract was automatically renewed. DrChrono then told me that I was required to provide notice at least 60 days before renewal. When I provided copies of the emails showing that I had repeatedly contacted them about removing the inactive providers, I was told that the requests were not received within the required 60-day window and that I was therefore obligated to continue paying for three providers. What is particularly concerning is how difficult it has been to get anyone to meaningfully address the issue. Numerous emails went unanswered or failed to result in any resolution. Based on my experience, I would strongly caution any medical practice considering DrChrono to carefully review the contract, cancellation provisions, automatic renewal terms, and provider-removal policies before signing anything. Make sure you understand exactly how and when you are permitted to reduce the number of providers or cancel your account. I personally found their billing practices to be deceptive and extremely difficult to escape once the contract was in place. My experience has been that signing up is easy, but leaving or reducing services is another matter entirely. I would not recommend DrChrono to another medical practice.

OVERPRICED. Customer Service is horrible. They lock you in to overpriced plans and sneak you into new annual agreements that you can't break. I'm paying $759 per month and we only have 1 provider. We will be breaking the contract soon.

They dont care about patient service it is constnatly calling people to get a result and rarely getting ticket resolved the people there care nothing about the time it takes to stop service to get feedback which is just delay and deflection..no professional empathy or understanding how hard it is to run a medical clinic when you having to constantly try to reach resolution. Act more like toxic individuals. No compasssion

If you are considering DrChrono, you need to be aware of what happens when you decide to leave—because they make the process intentionally difficult, expensive, and technically exhausting. 1. Predatory Terms and Billing -Unilateral Term Changes: They change their online terms without notification. Be warned: simply paying your regular bill constitutes "agreement" to whatever new terms they’ve posted. -Cancellation Penalties: If you stop payment due to dissatisfaction, they consider it "damages" and will attempt to bill you for the entire remainder of your contract term. 2. The Support Gauntlet -Phone Support is Non-Existent: Their IVR system is programmed to hang up on you if you’ve been waiting for ~5 minutes. It does not save your place in line; it simply terminates the call. -Gatekeeping Account Managers: Only an Account Manager can cancel a contract, but you cannot be transferred to one. You must use the Chat tool, which uses "Urgent" as a de-escalation word that carries no actual weight for follow-up. -Canned Responses: Account Managers appear to have "solve goals" rather than "help goals." Expect generic, canned responses even when you provide detailed evidence of issues. We were flatly told, "You're not eligible to leave our service," despite our documented grievances. 3. The Data Export Nightmare -When you finally manage to leave, don't expect a clean transition. -The "survey": Your data request must go through a Typeform survey sent to an Account Manager. There is no ticket number or confirmation—it simply goes into a database with no way to track the approval status. -Data Fragmentation: You won't receive a cohesive database. You will receive hundreds of individual CSV files (we received over 100 for demographics alone). -Manual Reconstruction Required: To get your patient records back, you will have to manually map "Client IDs" to "Appointment IDs" across multiple files to piece visit notes back together. It is a massive technical burden for any practice. Bottom Line: DrChrono may work for you initially, but they have built a system designed to hold your data and your bank account hostage the moment you are no longer satisfied. Proceed with extreme caution.

It was great when we first started using it in 2018. Since EverHealth took over, it has steadily declined to the point where it’s difficult to recognize it as the same product. The new interface is a major step backward. It’s cluttered, unintuitive, and clearly not designed with real clinical workflows in mind. Tasks that used to be quick and efficient now take significantly longer due to unnecessary steps and poor navigation. Instead of supporting the user, it consistently gets in the way. Performance has also deteriorated. The system is slow, laggy, and often unresponsive at the worst possible times. In a clinical setting, where efficiency and reliability are critical, this creates constant friction throughout the day. Customer support is another major issue. When problems arise, responses are delayed or unhelpful, and there’s little sense of urgency or ownership. It feels like support has become an afterthought rather than a core part of the service. What’s most disappointing is that this platform used to work well. The current version feels overcomplicated, under-supported, and increasingly out of touch with the needs of its users. At this point, even going back to paper charts would feel like an upgrade in terms of reliability and efficiency—which is not something anyone expects to say about modern software. If you’re evaluating EHR options, I would strongly recommend looking elsewhere.

Horrible, horrible, horrible. We have been using DrChrono since 2013 and have SUFFERED tremendously trying to get this platform to work. The new owner Everhealth has re-designed the interface making it harder to use, the support is DREADFUL. We stayed with it for longer than we should have just because of the difficulty of switching to an new EMR. DO NOT GET YOURSELF SUCKED IN BY THIS HORRIBLE HORRIBLE UNRELIABLE UNPROFESSIONAL CRAPPY P.O.S.

I’ve used DrChrono for four years. The experience has steadily worsened. What began as a functional, basic EHR has become increasingly difficult to manage. The primary issue has been customer support. Support is challenging to reach, and response times are often prolonged. Issues that directly affect operations can remain unresolved for extended periods. Multiple emails, calls, and messages frequently fail to produce timely or meaningful assistance. Connecting with the appropriate department or individual is unnecessarily difficult. For a system that is central to daily clinical and administrative workflows, reliable support is essential. This has not been our experience.