DrChronoReviews of drchrono.com

This EHR is one big money grab. When a provider leaves the practice, you have to continue paying their monthly subscription until your yearly renewal date. Also, the telehealth platform is terrible and glitchy. They make patients reset their password every month or something ridiculous, and it needs to be a very complicated password, so we always have patients unable to log on to their appts on time. There are so many add ons that cost a lot of money. Customer service was OK but has gotten a lot worse recently. There are so many glitches, especially with billing that make patient's balances incorrect, and they ignore the inquiry if they don't know the answer. When pushed, they say they are working on it, but it doesn't ever get fixed. The frequency of problems has significantly increased recently. If it wasn't so difficult to switch EHRs, we would not give them our business.

Needs a complete overhaul. It’s been the same for a decade and is seriously outdated. It used to be cutting edge and I hoped they would try to stay ahead of the curve but it’s seems as though there’s very little effort to modernize the platform. It also crashes all the time.

I am never ne to write a bad review but I am desperate for someone to call me back. I have been calling for the last month with a billing issue, I am having an issue with one insurance company. I am now getting timely filing on several claims because no one from Dr. Chrono has reached out to try to resolve it. I call and sometimes get someone that answers and they say it is going to a manager and I will get a call back that day, I never do . They say there is only one person that can fix this and that he will call me back. As far as I'm concerned they really do not care.

Great program when it works. A lot of customization you can do to fit any practice. However, System slowdowns and or system going offline is a common occurrence. As good as the system is, it is utterly useless when it doesn't work especially during a busy work day. I dont understand why or how the system goes out but the response is always a generic response about their techs looking into it. System can be down anywhere from an hour to the whole day. For the amount a provider has to pay, there should never be a problem like this.

The actual product does not measure up to marketing promises. Migrating patient data over was a nightmare, and there were significant extra costs that were not mentioned up front. Getting EPCS set up had several bugs, resulting in days of prescription delays and a return to writing Rx's for all my patients. The product is not worth the cost.