DrChronoReviews of drchrono.com

Not surprised to find how terrible these reviews are. What a garbage program. 1 star reviews for at least a year with no improvement....yikes.

If I could give this company zero stars I would there is NO real support and if you have a new employee who needs help they will charge you for this, this company is a joke

Please be aware that their contract is like handcuffs. You must provide 30 days notice prior to your contract renewal date or you must keep the service and continue to pay for it for an entire additional year. This also applies to if you have providers who leave your practice and aren't replaced-- you must continue to pay for them until contract renewal time, which is understandable; I could accept that. However, the wild thing is that if you give less than 30 days prior to your contract renewal date, you cannot stop using Dr. Chrono or stop paying for those providers for an ENTIRE ADDITIONAL YEAR.

Would love to give it zero stars. DO NOT USE THIS COMPANY. THEY ARE THE MOST UNRESPONSIVE people EVER. NEVER EVER EVER EVER.

Absolutely aweful service. You can never get a person. They changed the format and it is atrocious! They obviously did NOT beta test. You can't get anything but a BOT to help you. Do NOT choose this platform. UGH!

I’ve been using DrChrono for over 5 years, and I can confidently say it’s been one of the most frustrating and disappointing decisions I’ve made for my practice. From day one, their system has been unreliable, and their support nearly nonexistent. One of the biggest issues has been with billing. I was never properly trained on how to use their billing system. When I asked for help, they tried to charge me extra just to receive training that should have been included. To this day, I have never successfully submitted a medical claim through DrChrono that resulted in payment. That’s unacceptable. On top of that, lab ordering is a mess. I created a Labcorp account as instructed, yet I’m still unable to order labs. No one has ever followed up to help. Their AI help desk “Dr. C” is completely useless, and there is no phone number to reach a real person. Any support tickets or complaints take at least 3 business days to get a response—by then, patients are already upset and gone. This review is my final attempt to get someone from DrChrono to resolve these issues, because no one is reachable. For what they charge, the service is beyond unacceptable. They deserve no stars at all—if I could give them zero, I would. Physicians: save yourself the money, time, and headache. Do not sign up with DrChrono. Look elsewhere.

drchrono is quick to make the sale, then the rest goes downhill. Submit trouble tickets and they might get resolved and they might not. You get a Rep assigned to you, but they are MIA and can never take your call. You have to submit a trouble ticket for everything. Most of the time when they do call you back, the issue doesn't get resolved, but don't worry - they'll escalate it and you'll never hear from them again. We pull financials daily and the Day Sheet goes into the Message Center which every employee has access to (for faxes, other messages, etc). How would you like to share your daily financials with every employee? I'm sure the answer is NO! I would NEVER invest in them again, but we are too far in this EHR system. We have outgrown them, while they stay stagnant. Oh, and did I mention their lag time is extremely sloowww?

This EHR is one big money grab. When a provider leaves the practice, you have to continue paying their monthly subscription until your yearly renewal date. Also, the telehealth platform is terrible and glitchy. They make patients reset their password every month or something ridiculous, and it needs to be a very complicated password, so we always have patients unable to log on to their appts on time. There are so many add ons that cost a lot of money. Customer service was OK but has gotten a lot worse recently. There are so many glitches, especially with billing that make patient's balances incorrect, and they ignore the inquiry if they don't know the answer. When pushed, they say they are working on it, but it doesn't ever get fixed. The frequency of problems has significantly increased recently. If it wasn't so difficult to switch EHRs, we would not give them our business.