Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareApr 20, 2026

Thank you for taking the time to share your experience, Bree. We’re very sorry to hear how your first tax season with Drake unfolded. We understand how frustrating it must have been to face delays getting your account set up, especially during a time-sensitive period, and then not receive the support or follow-up you needed. That’s a difficult situation, particularly when it affects your ability to file and serve your clients with confidence. We’d like the opportunity to review what happened, including the setup delay and your refund request. Please reach out to our team at (828) 524-8020 or email [email protected] so we can take a closer look and work toward a resolution. Your feedback is important and helps us improve both our software and support experience.

Response from Drake SoftwareApr 16, 2026

Thanks for taking the time to share this, Terrence. I’m really sorry to hear about the long wait for a callback, especially at such a critical time on April 15. We understand how important timely support is during peak deadlines, and it’s frustrating to feel like the software and support aren’t there when you need them. Losing time with clients because of that is not the experience we want for you. We’d like to help make this right. Please reach out to our support team directly at (828) 524-8020 or email [email protected] so we can look into what happened and address the issues you’ve been running into with the program. If you prefer, you can also use our Knowledge Base for immediate troubleshooting help: https://kb.drakesoftware.com/kb/Drake-Home.htm We appreciate your many years with Drake and the honest feedback. It helps us see where we need to improve and better support you moving forward.

Response from Drake SoftwareApr 7, 2026

Thanks for taking the time to share this, Anchy. I’m really sorry to hear how disruptive this has been for your business, especially being down since April 1 and not getting the follow-up you were expecting. I understand how critical it is to be able to reach support and get timely answers. We want to make sure this gets the attention it deserves. Please reach out to our support team directly at (828) 524-8020 or email [email protected] so we can look into your situation and help move this forward. If you’ve already tried contacting us, we’d still encourage you to reach out again so we can make sure your case is properly escalated. Your experience matters, and we’d like the opportunity to help get things back on track.

Response from Drake SoftwareApr 3, 2026

Thanks for taking the time to share this, Michael. I’m really sorry to hear how frustrating this year has been, especially with the slow performance, freezing in your network setup, and the time you’ve already spent trying to get help. I understand how disruptive that is during your workflow, and it’s not the experience you expect based on prior years. We’d like to take another look at this with you and make sure you get the support you need. If you’re open to it, please reach out to our team at (828) 524-8020 or email [email protected] so we can dig deeper into your setup and work toward a resolution. Your feedback matters, and we appreciate you being candid about your experience.

Response from Drake SoftwareMar 31, 2026

Thank you for taking the time to share this, Lisa. I’m really sorry to hear how frustrating this experience has been—especially after many years of positive interactions with our support team. Not being able to get clear help, follow-up, or reliable performance is understandably disappointing. What you described around long wait times, lack of troubleshooting, and missed callbacks is not the experience we want for you, and we take that seriously. We’d like the opportunity to look into what’s been happening and get you the support you need. Please reach out to our team directly so we can escalate this for you: * Phone: (828) 524-8020 * Email: [email protected] If you prefer, you can also reference specific issues through our Knowledge Base to help guide troubleshooting: https://kb.drakesoftware.com/kb/Drake-Home.htm We appreciate your feedback—it highlights where we need to improve, and we’d truly like the chance to make this right.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Verlisa. I’m sorry to hear your tax files weren’t uploaded correctly. I understand how concerning that is when you’re expecting everything to be in the right place and accessible. We’d like to help get this sorted out quickly. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can look into what happened and help ensure your files are uploaded properly. We appreciate you bringing this to our attention.

Response from Drake SoftwareMar 31, 2026

Thanks for taking the time to share this, Benjamin. I’m glad to hear Workflows is helping your team stay on track and giving your staff better visibility when clients call in. That kind of clarity can make a real difference during busy periods. I also understand the concern with extensions being marked as “e-file accepted.” I can see how that could create confusion, especially for non-tax staff who rely on those statuses to communicate accurately. We’d like to take a closer look at this with you and make sure your team has the clarity it needs. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review your setup and share any available options or next steps.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Roberto. I’m sorry for the frustration with being redirected from SecureFilePro to Drake Portals and then not being able to open your files. I understand how disruptive that is when you’re trying to get your work done. We’d like to help get this resolved for you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can look into what’s happening in your account and walk you through a fix. We appreciate you bringing this to our attention and want to make sure you can access your files without the extra hassle.