Reid S.
Pass review
Pass review
Response from Drake SoftwareOct 6, 2026
Thanks for taking the time to leave us a review, Reid. We appreciate you sharing your experience with us and are glad to have your feedback.

Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services.Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options.Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security.From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software (drakesoftware.com) has 506 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Administration & Services · Charlotte, North Carolina
Excellent

Administration & Services · Cary, North Carolina, North Carolina
Excellent

Administration & Services · Fayetteville, North Carolina
Excellent
Administration & Services · Raleigh, North Carolina
Excellent
Showing 75 reviews with 4 stars · Clear filters
Reid S.
Pass review
Response from Drake SoftwareOct 6, 2026
Thanks for taking the time to leave us a review, Reid. We appreciate you sharing your experience with us and are glad to have your feedback.
Blanche B.
I switched to this software in 2021 and it wasn't complicated for me to learn the system. Whenever I needed to call to get any assistance, the person was very helpful and knowledgeable.
Response from Drake SoftwareOct 6, 2026
Thanks for sharing your experience, Blanche. We’re glad the software was easy for you to learn when you made the switch and that you’ve found our support team helpful and knowledgeable whenever you’ve needed assistance. We appreciate your feedback!
Jonathan B.
Great software. Customer service used to answer the phone faster like under 2 minutes. Now the customer call sets on hold for 20 to 45 minutes.
Response from Drake SoftwareJul 16, 2026
Thanks for taking the time to share your feedback with us, Jonathan! We're so glad to hear you've had a great experience with the software. It's wonderful to know it's been a reliable part of your work. We also appreciate you pointing out the longer phone wait times. We understand how important it is to reach support quickly, especially during a busy tax season, and your feedback helps us continue improving. Thanks again for your review and for being a valued part of the Drake community. :::
FREDDIE B.
Being able to renew online
Response from Drake SoftwareJun 15, 2026
Thank you for your review, Freddie. We're glad to hear that being able to renew online has made the process more convenient for you. Simple, time-saving features like online renewal can make a difference, and we're pleased that it has been a positive part of your experience. Thank you for taking the time to share your feedback with us.
Anthony N.
SUPPORT STAFF IS USUALLY ALWAYS AVAILABLE AND HELPFUL. PROGRAM IS PRETTY STRAIGHT FORWARD. TRANSITION FROM YEAR TO YEAR IS SIMPLE. TOO MANY UPDATES. COST OF PROGRAM IS GETTING A BIT RICH.
Response from Drake SoftwareJun 15, 2026
Thank you for taking the time to share your feedback, Anthony. We're glad to hear that our Support team has been available and helpful, and that you've found the program straightforward to use. It's also great to know that the year-to-year transition process has helped make your workflow smoother. We appreciate your comments regarding software updates and pricing as well. Feedback like yours helps us better understand the experience of the professionals who rely on Drake every day. Thank you for being part of the Drake community and for sharing your perspective with us.
Sergio A G.
EASY TO NAVIGATE
Response from Drake SoftwareJun 15, 2026
Thank you for your review, Sergio. We're glad to hear that you find Drake easy to navigate. Having a straightforward and intuitive experience can make a real difference during a busy tax season, and we're pleased that it's been valuable to you. Thank you for taking the time to share your feedback with us.
Matthew F.
We've been using Drake for 8 years. Exellent software and generally exceptional support.
Response from Drake SoftwareJun 15, 2026
Thank you for sharing your feedback, Matthew. We're grateful to have been part of your practice for the past 8 years. It's wonderful to hear that you've found the software excellent and that our Support team has consistently provided the exceptional assistance you need. Thank you for your continued trust and for taking the time to share your experience with us.
JULIE T.
Drake Software has become ridiculously expensive for a small tax office. Just the same, renewed for another year as it is an easy to learn and use tax product.
Response from Drake SoftwareJun 15, 2026
Thank you for taking the time to share your feedback, Julie. We appreciate your continued trust in Drake. We're glad to hear that you find the software easy to learn and use, and we understand your concerns about the cost, especially for a smaller tax office where every expense matters. Thank you for sharing your perspective and for choosing to renew with us. Your feedback is valuable, and we appreciate you being part of the Drake community.