Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareJul 29, 2026

Hi TC, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experiences with our support, SecureFile Pro portal, billing, and refund process have left you feeling this way, especially after being a Drake customer for more than 17 years. We understand how disappointing it is when the level of service you've come to expect doesn't match your experience. We'd appreciate the opportunity to learn more about what happened and see how we can help. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns, including the open IT ticket and billing issues, in more detail. We truly appreciate your many years with Drake and your honest feedback. It helps us identify where we need to improve, and we hope we'll have the opportunity to restore your confidence in us.

Response from Drake SoftwareJun 1, 2026

Thank you for sharing your feedback, Carlayon. We're sorry to hear that the increasing cost of the software has left you considering other options. We understand how important pricing is when evaluating the value of a product year after year, and we appreciate you being candid about your experience. We would welcome the opportunity to discuss your concerns and review the options available to you. Please contact our Sales team at (800) 890-9500 so we can better understand your situation and answer any questions you may have. Thank you again for taking the time to leave a review.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Celene. We're sorry to hear that the 2026 filing season did not reflect the level of service you had come to expect after 19 years with Drake. We understand how frustrating it can be to spend extra time on support calls without getting the resolution you need, and we also recognize the inconvenience of having to make multiple attempts to complete your repurchase transaction. We appreciate your long-standing loyalty and would welcome the opportunity to learn more about your experience. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns and better understand what occurred. Thank you again for your feedback, Celene.

Response from Drake SoftwareJun 1, 2026

Thank you for sharing your feedback, Sol. We're sorry to hear that the pricing and additional feature fees have left you dissatisfied. We understand that cost is an important factor when evaluating software, and we appreciate you taking the time to let us know how you feel. We would welcome the opportunity to discuss your concerns and answer any questions about pricing and available options. Please contact our Sales team at (800) 890-9500 so we can better understand your experience. Thank you again for your feedback.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Morris. We're sorry to hear that the increasing cost has you considering other options. We understand that affordability plays an important role in choosing tax software, and we appreciate you letting us know about your concerns. We would welcome the opportunity to discuss your feedback and review the options available to you. Please contact our Sales team at (800) 890-9500 if you'd like to talk through your concerns. Thank you again for your feedback, Morris.

Response from Drake SoftwareMay 18, 2026

Thank you for sharing your experience, Shimshon. We understand your frustration regarding the pricing changes and the reduction in return limits compared to what you previously received. We know how important affordability and consistency are, especially for long-time users. We’d appreciate the opportunity to discuss your concerns and review your account with you directly. Please contact our sales team at (800) 890-9500 or email [email protected] so we can better understand your situation and help explore available options.

Response from Drake SoftwareMay 13, 2026

Thank you for taking the time to share your feedback, CM Stevens, and for being a long-time Drake user. We’re sorry to hear about the frustration you experienced this past filing season, particularly with the support guidance you received, the delay in resolving your partnership return issue, and your experience with Drake Portals and e-signs. We understand how disappointing it is when the service and workflow you’ve relied on no longer meet expectations, especially after many years with our software. Your comments regarding communication, product usability, and the refund request are important and will be shared with the appropriate teams. We’d appreciate the opportunity to discuss your concerns further and review your experience in more detail. Please contact our support team at (828) 524-8020 or email [email protected] so we can follow up directly.

Response from Drake SoftwareMay 12, 2026

Thanks for taking the time to share your experience with us, Karen. We understand how frustrating it is when support delays interrupt your workflow, especially after relying on Drake for so many years. Your feedback about the pricing changes, support experience, and the types of features being prioritized is important, and we take concerns like these seriously. We especially appreciate you pointing out the challenges you faced resolving issues on your own while waiting for assistance. That is not the experience we want for long-time customers who depend on our software throughout tax season. If there are still unresolved concerns or if you would like to speak with our team directly, please contact Support at (828) 524-8020 or email [email protected] so we can assist further.