Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Hal, and for your many years of using Drake for tax preparation. We’re glad to hear the program continues to work well for you and that the workflow feels intuitive overall. That kind of consistency is important, especially when you’re handling returns day in and day out. We also appreciate you calling out your recent experiences with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or [email protected], and they’ll be happy to assist.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Fern. We’re glad to hear the support staff has stood out and that the program feels user friendly for you. It’s also great to know the add-on options have been useful in supporting your work.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your feedback, Ross. We’re glad to hear the product and pricing have been a good fit for you.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Tony. We’re happy to hear the live support has been helpful when you’ve needed it.

Response from Drake SoftwareApr 22, 2026

Thank you for taking the time to share this and for being with Drake since 2012. We’re glad to hear the transition was seamless and that the balance of simplicity and capability has continued to support both your individual and business returns. It’s also great to know your experiences with support have been consistent and helpful when you’ve needed it. Having issues resolved quickly can make a big difference during the season. We appreciate you highlighting the value as well. Finding a solution that fits both workflow and cost for a small to midsize practice is important, and it’s good to hear Drake continues to meet those needs.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Andrew, and for your many years in the profession. We’re glad to hear the unlimited return option has helped you continue supporting your clients while keeping your pricing manageable. That kind of flexibility can make a real difference, especially for a sole practitioner. It’s also great to know the software has remained a solid fit for you over the years, and we appreciate you sticking with Drake.

Response from Drake SoftwareApr 20, 2026

Thank you for bringing this to our attention, Pat. We’re very sorry to hear about this experience and understand how serious and stressful this situation is, especially when it impacts a filed return and your client relationship. We recognize how concerning it is to see data changes you didn’t make, along with not receiving a response after sending files to support. That’s not the level of reliability or follow-through you should expect, and we understand why this has caused frustration and uncertainty. We want to get this in front of the right team as quickly as possible and work toward answers. Please contact our support team directly at (828) 524-8020 or email [email protected] so we can escalate your case, review the submitted files, and help determine what occurred. We appreciate you taking the time to share this feedback and the opportunity to address it.

Response from Drake SoftwareApr 22, 2026

Thank you for taking the time to share this. We’re glad to hear the online experience has been straightforward and that it’s been a good fit for your setup, especially with a focus on keeping data secure without managing your own server. We appreciate you sharing your perspective on the transition as well. If you ever want to talk through options or have questions about how things may evolve for your workflow, our team is available at (828) 524-8020 or [email protected].