Drake SoftwareReviews of drakesoftware.com

DO NOT BUY! I had a very disappointing experience with Drake’s customer support today. I called seeking assistance with the new Drake Tax Online platform, but the representative was unable to provide any guidance on the issue we were facing. She also mentioned that there are currently no training resources available because the product is so new. I explained that I was simply trying to prepare our firm ahead of tax season, but unfortunately they were unable to provide the support or information we needed. We had to purchase another software to avoid falling behind with our clients but Drake REFUSED to refund us. Do not buy!

Pay per return changes. Have become a pain to deal with. Having to log in to the website to purchase additional returns instead of just purchasing more returns withing the software is a big annoyance. Within Drake I should just be able to go to Setup > Pay Per Return. Then click Purchase. It should then just ask how many I want to purchase of each type and make the payment. Having it instead link to my browser. Then login with website credentials. Then have to retrieve a 2FA code is too onerous. Just let me purchase additional returns from within the software.

I am reviewing Drake Tax ONLINE. This product seems to be adequate for preparing and filing Forms 1040 but there are critical problems with the software for Forms 1065 and other business returns. I have had too many issues to list here and have spent 20-30 hours on the phone with their customer service line so far this tax season. I can confirm that when I e-filed partnership returns, the version that was transmitted to the IRS was DIFFERENT than the final version that was saved to my local computer and uploaded to the secure client portal for clients to download. I've had issues with the software changing various data fields on the return overnight while I am not in the software. Forms 990 and others prepared in the Desktop version are being altered once they are exported to DTO for final e-file. This is a major, major problem. Individuals across the US are currently preparing Forms 1040 with what they think is accurate information on their K1 and are unaware that the K1 received by the IRS is different than the K1 their preparer gave to them. This product should have never been brought to market. They rushed it to market this fall so they could get revenue coming in before tax season and they had to have known their were critical software issues. If they knew and still brought it to market, they are reckless and have committed fraud. If they didn't know, then they are negligent. At any rate this is a serious, major problem. If you prepare any type of return besides Forms 1040 DO NOT TRUST DRAKE TAX ONLINE

Our experience with Drake Tax has been one of the most frustrating software experiences we’ve had as a firm. We purchased Drake expecting a professional-grade tax platform. Instead, we received software that never worked for us at all. From the moment we attempted onboarding, we ran into issues that prevented us from even getting the system operational. What followed were weeks of trying to get help from customer support with little to no meaningful response. We reached out multiple times for assistance just to get the product working. Instead of receiving clear guidance or timely support, we were effectively left on our own. For a company selling professional tax software, especially during tax season, this level of support is unacceptable. The most concerning part is that we never actually got the software working at all. After weeks of wasted time and repeated attempts to resolve the issues, we were forced to abandon Drake entirely. Out of necessity, we switched to Intuit ProConnect. The difference was immediate and frankly embarrassing for Drake. We were fully onboarded and preparing returns within five minutes. No weeks of troubleshooting. No endless support requests. The software simply worked. To make matters worse, we are now trying to obtain a refund from Drake since the software was never usable for our firm, and they have been unresponsive about that as well. Between the broken onboarding experience, the lack of functional support, and the ongoing difficulty trying to resolve the issue, this has been a complete waste of time and money. If you are considering Drake Tax, I strongly recommend looking elsewhere. Our experience with ProConnect showed us what professional tax software onboarding is supposed to look like.

I have been using Drake for over 25 years now and it is the worst customer support ever this year. I called in about a depreciation schedule problem and all the guy kept telling me to do was to delete the asset. I am like that's not an option. He had very little business tax return knowledge. Their prices have gone up and the support has gone down dramatically. I stayed on hold for 35 minutes before someone picked up. Never in all the years I have called, has this happened.

This company has gone downhill to the point of no return. I have state business tax programs due 3/15 and Drake does not have the returns approved by my state yet.

large update on Feb 11, 2026 crashed my computer. I had to pay a technician for 12 hours to get it back and running. I loved this company before the buyout. The customer service reps if you get one has no idea what there are doing. Promise to call back no call, I lost 2 full days of work. It has been a train wreck. I have been waiting on a response from them for 4 days still nothing. The computer tech was able to get through, and they hung up on him. If it their service does not improve and the problems are not fixed, I will use a different program next year after using this one for 7 years.

I tried to get help from the technical support team. After long waiting time 4 to 5 hours some one keep asking the same question over and over taking intervals. Promise to call back which they never do.