Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareJun 16, 2026

Thanks for taking the time to share your feedback with us, James. We're glad to hear that you like Drake Software overall. We understand how frustrating it can be when the ordering process doesn't go smoothly, especially when unexpected credit card information appears during checkout. We appreciate you sharing the workaround that helped you complete your order by logging in again and disabling the autofill feature. Your feedback is valuable and helps us better understand the experience our customers have. If you'd like to discuss this further or need any assistance, please reach out to our support team at (828) 524-8020 or [email protected]. Thank you again for your review, James.

Response from Drake SoftwareJun 16, 2026

Thank you for sharing your feedback with us, Gary. We appreciate hearing your perspective and understand your interest in a true web-based solution that is not pay-per-return based. Suggestions like yours help us better understand what customers are looking for as technology and business needs continue to evolve. We're always listening to customer feedback as we evaluate future enhancements and offerings. If you'd like to share additional details about what features or functionality would be most valuable to you, we'd welcome the conversation. You can reach our team at (800) 890-9500. Thank you again for taking the time to leave a review, Gary.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Response from Drake SoftwareJun 1, 2026

Thank you for sharing your feedback, Charles. We're sorry to hear that the recent pricing changes have left you reconsidering your options. We understand how important cost is when choosing tax software, and we appreciate your honesty about your experience. We would welcome the opportunity to discuss your concerns and better understand your perspective. Please contact our Sales team at (800) 890-9500 if you'd like to speak with us about your account and available options. Thank you again for taking the time to leave a review, Charles.

Response from Drake SoftwareMay 30, 2026

Thanks for sharing your feedback, Connie. We truly appreciate the trust you've placed in Drake Software for more than 30 years. We understand your concerns about both the recent price increase and your experience with customer service. After being with us for so many years, we recognize how important it is to feel valued as a returning customer, and we're sorry to hear that your recent experience has not met the expectations you've built over decades with Drake. Your feedback is important, and we'd welcome the opportunity to learn more about your concerns. If you'd like to discuss your experience further, please contact our Support team at (828) 524-8020 or email [email protected]. Our team would be glad to listen and assist however we can. Thank you again for taking the time to share your perspective, Connie. Feedback from long-time customers like you helps us continue improving.

Response from Drake SoftwareMay 30, 2026

Thank you for taking the time to share your feedback, A. Momany. We appreciate your recognition of Drake's value and your comments about both software reliability and your support experience. We understand how frustrating it can be when issues arise and when it feels like your suggestions for improvement aren't receiving the level of engagement you were hoping for. Customer feedback plays an important role in helping us improve, and we're sorry to hear that your recent experiences have left you feeling disappointed. While suggestions are typically submitted through our formal feedback process so they can be reviewed and tracked appropriately, we understand your desire for a more collaborative conversation around potential improvements. If you'd like to discuss your concerns in more detail, please contact our Support team at (828) 524-8020 or email [email protected]. We'd welcome the opportunity to learn more about your experience and ensure your feedback is heard. Thank you again for sharing your perspective and for being part of the Drake community.

Response from Drake SoftwareMay 30, 2026

Thank you for sharing your feedback, Ahlberg. We're glad to hear you've had a positive experience with the product. We also understand your concerns about annual price increases and appreciate you taking the time to voice them. We know that reliability and responsive technical support are especially important as costs change, and we appreciate your honest perspective. If you ever need assistance or have questions about your Drake products and services, our Support team is available at (828) 524-8020 or by email at [email protected]. Thank you again for your review and for choosing Drake Software.