DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Scharon F.

Nov 18, 2025

Auf keinen Fall Kaufen.

Kurze Zusammenfassung: Mieserabler Kundenservice, falsche Versprechungen auf der Website zu Retoure und "Rücknahmegarantie" . Der Stuhl hatte nicht die angegebenen Maße. Ich habe den Dowinx MB33 bestellt und dieser kam schnell bei mir an. Das wars dann aber auch mit positiver Erfahrung. Da der Stuhl für meine Körpergröße doch nicht geeignet war, habe ich mich für eine Retoure entschieden, nachdem ich 2 Tage den Stuhl getestet habe, ob er nicht doch für mich funktioniert. Den Kundensupport von dowinx zu erreichen war quasi nicht möglich. Lediglich per Mail und erst nach der dritten Mail habe ich überhaupt eine Rückmeldung erhalten. Nach mehrfachem Hin- und Her wurde mir endlich die Retoure und Erstattung des Kaufpreises in voller Höhe zugesichert, nachdem mehrfach versucht wurde mich davon zu überzeugen, dass ich den Stuhl einfach behalten soll und eventuell 20% Erstattung bekomme. Nachdem nun, 3 Wochen später, die Retoure stattgefunden hat habe ich nicht die Erstattung in voller Höhe erhalten, sondern mir wurde der Versand noch in Rechnung gestellt. Fazit: Bei Problemen absolut nicht empfehlenswert. Keine Empfehlung bei dieser Firma zu bestellen

Response from DowinxAug 28, 2026

Sehr geehrter Herr Scharon Faller, es tut uns leid, dass Ihr Produkt und unser Kundenservice Ihre Erwartungen nicht erfüllt haben. Bei Dowinx legen wir großen Wert auf Produktqualität und die zeitnahe Beantwortung von Kundenanfragen. Wir haben Ihr Feedback an unser internes Team weitergeleitet und werden unsere Bearbeitung von Produktrückgaben sowie unsere E-Mail-Antwortzeit optimieren. Wir möchten Ihre Bestellung gerne genauer prüfen. Bitte senden Sie eine E-Mail an [email protected] mit Angabe dieser Trustpilot-Bewertung und Ihrer Bestellnummer. Unser Kundenservice-Team wird sich umgehend um Ihr Anliegen kümmern. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, den Sachverhalt zu untersuchen und zu lösen. Mit freundlichen Grüßen, Ihr Dowinx-Kundenservice-Team

About Dowinx

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

Dowinx reviews

173 approved reviews, newest moderated first

Dakota D.
Dec 29, 2025
Had a problem with my chair and they…
Had a problem with my chair and they did all the could to make it right! Great company and would highly recommend them to anyone!
Adam
Dec 26, 2025
Great product
Very quick dispatch and delivery, was a bit difficult at times during assembly. But still a great product and will definitely be buying of this company again. Was also cheaper than Amazon which I suppose is also a plus. I will probably update this review in a few months after it is worn in.
Miyamoto M.
Dec 25, 2025
Horrible customer service
Horrible customer service! Bad quality chair. Chairs are very bad quality and very small. Customer service doesn‘t react. I‘m waiting since 3 weeks for my money.
Response from DowinxAug 28, 2026
Dear Miyamoto Musashi, We regret to inform you that your product and customer service experience did not meet your expectations. At Dowinx, we highly value product quality and timely customer service, and we sincerely appreciate your feedback. Your feedback has been shared with our internal team, and we will continue to optimize product quality, refund processing, and the overall customer service experience. We would very much like to investigate your situation. Please send an email to [email protected], mentioning this Trustpilot review in the email. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the issue. Sincerely, The Dowinx Customer Service Team
Michelle
Dec 18, 2025
Avoid Dowinx! You have been warned
I ordered a chair from the Dowinx EU site during the black Friday sale as a Christmas gift. I paid £116 including delivery. After pIacing my order I screenshot the order just to be on the safe side. I never received an email confirmation or text message confirming my order. After 3 weeks I still hadn't received the chair or even an email from them. So I decided to contact dowinx customer service. What a nightmare. The company is actually based in China not europe so you cannot go on live chat or call them. You have to send them an email. It takes them about 4 days to reply. They informed me that they have no history of my order and that I must not have added my details correctly ( which I did). I sent them on my order number and the transaction number from my credit card statement showing that I was charged in full but still nothing. I am now starting proceedings with my credit card company to recoup my money. Not sure if it's a scam or just a real shuddy company. You have been warned!
Response from DowinxAug 28, 2026
Dear Michelle: We regret to inform you that your Black Friday order experience was unsatisfactory and failed to meet your expectations. At Dowinx, we highly value order verification and customer communication, and we sincerely appreciate your feedback on this serious issue. Your feedback has been shared with our internal team, and we will optimize our order confirmation email system, email response time, and order verification process. We sincerely hope to thoroughly review your order. Please send an email to [email protected], noting this Trustpilot review, and attaching a screenshot of your order, order number, and credit card transaction receipt. Our dedicated after-sales team will prioritize your request and carefully verify your payment and order records. Thank you for giving us the opportunity to correct this issue. Sincerely, The Dowinx Customer Service Team
Madielynn C.
Dec 16, 2025
I would give this company -1 stars if I…
I would give this company -1 stars if I could. First I buy the product and it says it will ship in a few days. I get an email saying they are out of stock and they give me other options. I answer with my new option and then they tell me they are out of this options too. I try to get a refund and nothing works. I have been trying to contact them all morning for their 24\7 support (lie). This company is a scam and now I am out money and Christmas present.
Response from DowinxAug 28, 2026
Dear Madielynn Crowe: We regret to inform you that your shopping experience was very disappointing and did not meet your expectations. Dowinx highly values inventory management, refund processing, and customer service response time, and we sincerely thank you for reporting this issue to us. Your feedback has been shared with our internal team, and we will optimize our inventory forecasting, alternative solution confirmation process, and customer service efforts. We would like to investigate the issues of repeated out-of-stock items and unprocessed refunds for your order. Please send an email to [email protected], mentioning this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to correct the problem. Sincerely, The Dowinx Customer Service Team
Ebrahim
Nov 22, 2025
Purchased this chair December of last…
Purchased this chair December of last year. 11 months in the padding is completely uncomfortable. Chair makes so much noise just moving in it. The padding on the hand rests you can completely move side to side. This chair shouldn’t be more than $50. You’re better off getting an office chair. I would say after like 2 hours of gaming I don’t want to be in the chair anymore.
Response from DowinxAug 28, 2026
Dear Ebrahim: We regret to inform you that after 11 months of use, the chair's comfort and user experience have not met your expectations. Dowinx places great importance on product quality and long-term durability, and we sincerely thank you for providing feedback. Your feedback has been forwarded to the product team, and we will further optimize the seat cushion filling, armrest structure, and overall product quality. We would like to review your order. Please send an email to [email protected], noting this Trustpilot review, and attaching your order number and relevant video. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the issue. Sincerely, Dowinx Customer Service Team
Scharon F.
Nov 18, 2025
Auf keinen Fall Kaufen.
Kurze Zusammenfassung: Mieserabler Kundenservice, falsche Versprechungen auf der Website zu Retoure und "Rücknahmegarantie" . Der Stuhl hatte nicht die angegebenen Maße. Ich habe den Dowinx MB33 bestellt und dieser kam schnell bei mir an. Das wars dann aber auch mit positiver Erfahrung. Da der Stuhl für meine Körpergröße doch nicht geeignet war, habe ich mich für eine Retoure entschieden, nachdem ich 2 Tage den Stuhl getestet habe, ob er nicht doch für mich funktioniert. Den Kundensupport von dowinx zu erreichen war quasi nicht möglich. Lediglich per Mail und erst nach der dritten Mail habe ich überhaupt eine Rückmeldung erhalten. Nach mehrfachem Hin- und Her wurde mir endlich die Retoure und Erstattung des Kaufpreises in voller Höhe zugesichert, nachdem mehrfach versucht wurde mich davon zu überzeugen, dass ich den Stuhl einfach behalten soll und eventuell 20% Erstattung bekomme. Nachdem nun, 3 Wochen später, die Retoure stattgefunden hat habe ich nicht die Erstattung in voller Höhe erhalten, sondern mir wurde der Versand noch in Rechnung gestellt. Fazit: Bei Problemen absolut nicht empfehlenswert. Keine Empfehlung bei dieser Firma zu bestellen
Response from DowinxAug 28, 2026
Sehr geehrter Herr Scharon Faller, es tut uns leid, dass Ihr Produkt und unser Kundenservice Ihre Erwartungen nicht erfüllt haben. Bei Dowinx legen wir großen Wert auf Produktqualität und die zeitnahe Beantwortung von Kundenanfragen. Wir haben Ihr Feedback an unser internes Team weitergeleitet und werden unsere Bearbeitung von Produktrückgaben sowie unsere E-Mail-Antwortzeit optimieren. Wir möchten Ihre Bestellung gerne genauer prüfen. Bitte senden Sie eine E-Mail an [email protected] mit Angabe dieser Trustpilot-Bewertung und Ihrer Bestellnummer. Unser Kundenservice-Team wird sich umgehend um Ihr Anliegen kümmern. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, den Sachverhalt zu untersuchen und zu lösen. Mit freundlichen Grüßen, Ihr Dowinx-Kundenservice-Team
JACQUES
Nov 13, 2025
Très très bien
Je l'ai reçu en 13 jours, c'est un peu au dessus de ce qui était annonçé. Très bien emballé, très bonne notice, belles finitions. Il y a même un vibreur dans sle coussin lombaire qui n'était pas annoncé sur le site, donc bonne surprise. Simplement, il faut savoir que la livraison en France est faite par Chronopost alors que le tracking initial est sur DPD, ce qui fait que entre la prise en charge et l'arrivée en France, c'ets le black out ..

DowinxReviews of dowinx.com

About Dowinx

About these reviews

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DowinxReviews of dowinx.com

Dowinx reviews

Had a problem with my chair and they…

Great product

Horrible customer service

Avoid Dowinx! You have been warned

I would give this company -1 stars if I…

Purchased this chair December of last…

Auf keinen Fall Kaufen.

Très très bien

About Dowinx

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Dowinx reviews

Had a problem with my chair and they…

Great product

Horrible customer service

Avoid Dowinx! You have been warned

I would give this company -1 stars if I…

Purchased this chair December of last…

Auf keinen Fall Kaufen.

Très très bien