Robin
Will not refund or exchange as website indicates
Ordered 3 fragrances. Per website allows a onetime exchange or return. Returned 2 perfumes in hopes of an exchange. The exchange was of equal value in fact one fragrance was $10 less than the original order. Once Dossier received the items, they then requested an additional $29. Several emails to the company asking as to why only to be told this would be elevated to a senior billing person with no follow up. I was told this has been closed. Okay so where is my refund or exchange?? Almost 3 weeks later with no resolution very little follow up. This should have been a very easy matter to deal with. I will never order from this company again they do not back up what is on the website. Still no refund or exchange but they have my money. Update: Every day I write this company regarding my issue and still nothing gets done. A refund back to my CC should be simple. DO NOT do business with this company. if you have to go through Amazon at least they take care of their customers. UPDATE: The reason I had to get my Credit card company involved is due to the fact Dossier was not taking any action with exchanging the perfumes nor refunding as stated on their website.
Response from DossierJan 16, 2026
Hey Robin! We really don’t want this to feel so frustrating, so we checked back on our side. We can see you were in touch with one of our agents who was actively trying to help, but once a chargeback was opened, the process was taken out of our hands. When a chargeback is in progress, we’re unfortunately unable to move forward with a refund or exchange until the bank finishes its review. We know that’s not ideal and can feel drawn out, but as soon as there’s a resolution, we’re able to take another look and help from there.