Alla A.
Very fast and helpful customer service
Very fast and helpful customer service! My issue was resolved quickly and easily.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Alla A.
Very fast and helpful customer service! My issue was resolved quickly and easily.
Lisa
The experience is okay I didn’t know there was an error with my order until I emailed them and ask them what was going on. At least they reply to my email pretty fast and fix it right away.
Response from DossierSep 30, 2026
Lisa, we are always here whenever you need us. See you on the next order! ✨
Liv
Had some initial issues with the order - and after some back and forth dossier resolved the issue and sent me the correct order. Smells wonderful.
Response from DossierSep 8, 2026
Glad you love your new fragrances, Liv! We are always here for you!
Sanchia
They were helpful in solving the missing package issue
Response from DossierSep 7, 2026
Sorry to hear you had issues with it! Don't hesitate to contact us for anything we can help with. And Sanchia, we hope you love your new fragrances!
Milan P.
Very quick response time
Response from DossierSep 7, 2026
Appreciate you saying so, Milan! We are always here for you.
Dora A.
Customer service was amazing. would buy from there again!
Response from DossierSep 2, 2026
Amazing customer service and another purchase in the future? Dora, we’ll happily take both! 😍
David Y.
Products and customer service were excellent. Watch out for their paid subscription service -- I was somehow signed up unintentionally (it was easy to cancel though).
Response from DossierAug 31, 2026
So happy the products and service are hitting right, David! All subscription details are on our website but we are sorry that got missed at checkout; glad it was easy to cancel though and we hope the scents are still making you smile! 😄💛
Erick H.
After not receiving my package on time, I contacted customer support and they fixed the problem and resolved my fragrance as promptly as possible.
Response from DossierAug 21, 2026
Thanks for sharing your experience, Erick! Don't hesitate to contact us for any info or assistance we can provide. And welcome to the Dossier family!