Angela O.
Dossier is an amazing company
Dossier is an amazing company. Their perfumes smell incredible and last all day. Their customer service department has always been on the ball. They respond fast and always take care of any issue.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Angela O.
Dossier is an amazing company. Their perfumes smell incredible and last all day. Their customer service department has always been on the ball. They respond fast and always take care of any issue.
Alla A.
Very fast and helpful customer service! My issue was resolved quickly and easily.
William
Communication was pristine! I emailed them about information concerning an order and I immediately received a response. Then within an hours time the issue was resolved, even tho it had to be escalated. Very proficient. Will purchase again knowing they are about more than just selling fragrances.
MS
During check out my payment app defaulted in my old address, and I didn’t notice until after I’d completed the order. Now I live halfway across the country from that old address! I contacted Dossier’s customer service. They replied within just a few minutes. They corrected my address, no problem. I was amazed at how quickly they dealt with this issue. At some places you have to wait days before customers service replies to your email.
Response from DossierOct 23, 2026
Thank you so much for sharing your experience! We’re so glad our team could correct your address quickly, and yes, there’s a real person on the other end, so it means a lot that you noticed. Mix-ups can happen, and we’re happy it was sorted before your order shipped. Enjoy your new fragrances!
Tany F.
¡El servicio al cliente es excelente! Tuve un problema con la mensajería que no entregó mi producto, pero gracias al equipo de atención al cliente, todo se solucionó y reenviaron mi pedido. ¡Muchas gracias, me encantan sus perfumes! ☺️
Response from DossierOct 23, 2026
¡Muchas gracias por tu comentario! Y nos encanta saber que disfrutas tus perfumes. ¡Que los disfrutes mucho!
Nikki R.
Dossier has the best customer service! I placed an order and it showed more than what it should have been. I contacted customer service, Adrian was so nice and took care of it right away.
Response from DossierOct 23, 2026
Thank you so much for the kind words, Nikki! It means a lot to us, and please know we are always here for you. Enjoy your new fragrances!
Daria L.
love this brand, great selections of perfumes and quality, helpful customer service
Response from DossierOct 23, 2026
Thank you so much, Daria! We’re so happy you love our selection and quality! Enjoy your fragrances, and we can’t wait for you to find your next favorite!
Reva
Customer service was excellent
Response from DossierOct 22, 2026
Reva, you saying this made our whole day! Thank you for sharing the love. 🌞