DossierReviews of dossier.co

I appreciated Amazon refunding my account. Disappointed that Dossier did not offer to send me the correct product as a courtesy. It was very disappointing. I was very excited to try this fragrance and they did not even offer to send me one or even send one with a discounted price.

To preface this: Alexandru from Dossier did resolve my problem, and I appreciate their help! However, this doesn't dismiss the terrible service I otherwise received. I received my perfume on Sept 10th, and initiated a return on Sept 17th. I understood there was a 30 day return period, and due to my work schedule, I was planning to get to the post office the first week of October. I received an email on September 30th saying my return had been cancelled due to not being returned in time. I wasn't made aware of a second deadline tied to the return itself (otherwise I wouldn't have gone ahead and begun the process), but within half an hour I contacted customer service to get a new label. I kindly explained the situation, offered to provide the emails where no alternative deadlines were mentioned, and explained my perspective. I was outright denied a new return label as "a return/exchange is only allowed once per order". I didn't understand, as it hadn't actually happened, and was still within the 30 day return policy. I was repeatedly denied any assistance by the customer service agent, who said it was impossible to start a new return. This was very disappointing, given I had 100$ of perfume that was not as advertised (loved the one I kept though!). Then, in the middle of our conversation over email, a new agent intervened and kindly provided me a label, no questions asked. The other agent stopped responding at that point. I am left questioning why I was repeatedly denied something that was suddenly provided out of nowhere, and the initial stress I had to go through. End of story, I got my new return label, but it was an opaque process met with a large degree of resistance, and was not a great customer service experience until the end unfortunately.

Customer service was quick & very helpful with their response. The promotion was kind of misleading but they helped me understand

The what’s app support is great, while the email support lacks customer service skills.

Ordered some perfumes and then saw a few days later that they were having a sale and I was still within my return window and had not even opened the boxes. I asked if they could do anything for me on the price given this situation and they said no. I found this bizarre because I could actually just return these for no fee and place a new order with the sale and get more for the same money; so that's exactly what I did. They donate the returned perfumes to charity so in the end, I got more for my money and the charity got something but I just find it an odd approach from the business when it would have made more sense and less waste to just give me a partial refund for the price difference in the sale. In terms of the perfumes themselves, I am not sure if it is the specific ones I got or an issue with the dossier brand but I don't find them very strong and have to reapply several times during the day. If I ever order one of their perfumes with a higher scent intensity and experience this I'll know and will post another review.

Update: (7/28/26) I'm updating my rating from 2 stars to 3 stars because Dossier ultimately made a genuine effort to resolve the issues described below. They refunded the pricing error, sent the missing promotional sample, and offered me a fragrance of my choice as a goodwill gesture, all of which I appreciated. After everything was resolved, they also asked me to allow them to remove my original review. I declined because I believe the review accurately reflects my experience at the time. Instead, I wanted to leave the original review in place and add this update so readers can see both the problems I experienced and how Dossier ultimately responded. === I really wanted to keep supporting Dossier, but I've decided it's time to move on. I think it's important to mention that I'm not someone who bought one bottle and had a bad experience. Over time, I've built a collection of well over 30 Dossier fragrances, purchased primarily through Dossier's website, but also through Walmart and Target. I've also purchased several fragrances as gifts for friends and family. The fragrances themselves are generally very good, especially for the price. If I were reviewing only the fragrances, my rating would be much higher. Unfortunately, my experience with customer service has been very different. Over the past several weeks, I encountered multiple issues with my orders and support experience: - A member discount that disappeared during checkout, resulting in an incorrect charge. - Emails that initially appeared to be misunderstood despite detailed explanations and screenshots. - Two earlier support emails on unrelated issues that were never acknowledged. - A missing promotional 3 mL sample. - Two complimentary "mystery" bottles in the same order that turned out to be the exact same fragrance. To Dossier's credit, they eventually refunded the pricing error and looked into the missing sample. Once my case reached the right representative, communication improved considerably. What ultimately disappointed me, however, was the lack of flexibility shown toward a loyal customer. As someone whose collection now includes well over 30 Dossier fragrances, duplicate mystery fragrances become increasingly likely simply because I've built a large collection. In fact, this wasn't the first duplicate I had received. I asked whether they would consider exchanging my duplicate mystery bottles — both of which were brand new and still in their original packaging — for other mystery fragrances from a limited list of available options. I wasn't asking to choose any fragrance in the catalog — only to avoid ending up with additional duplicates. What made this particularly disappointing is that Dossier told me I could contact them after placing future qualifying orders and they would try to avoid sending duplicate mystery fragrances. That suggests they have a way to reduce the chances of duplicate mystery fragrances, but they chose not to apply that flexibility to the duplicates I had already received. I completely understand that companies have policies, but I also believe there are times when long-term customer relationships deserve a little flexibility. In this case, I don't feel that happened. Dossier makes quality fragrances at competitive prices, but customer service matters just as much as the product. After this experience, I no longer felt that the level of service reflected the level of loyalty I had shown as a customer.

El olor es parecido al original simplemente no tiene una fijación armoniosa, me dura menos de 30 minutos en la piel y las personas ni perciben que lo llevo puesto. Sencillamente es mejor uno de fraiche

I love the variety and pricing. I like the option for a monthly membership. But I do not like that your credit is only applied to the base price of the perfume. Tax and shipping is on you no matter how much store credit you have. And I feel like that is just a waste, which led me to canceling my membership.