Ticia R.
My experience with Dossier has been…
My experience with Dossier has been absolutely amazing, customer service is excellent

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ticia R.
My experience with Dossier has been absolutely amazing, customer service is excellent
Amy F.
Dossier is a Stella company with great customer service. They have an awesome return policy and their products are SO good. They smell EXACTLY like the real thing and are actually long lasting. I actually feel like some of them smell even better than the original. Their prices are so good that it's almost hard to believe.
Chandra
I am first time customer of Dossier and I can’t tell if my order went through because I never received a confirmation email but my bank showed immediately that my debit card payment was taken. I’ve emailed them twice now in the past 2 & 1/2 days to find out what’s happened on their end but I’ve still not received help from their customer support team & I’m beginning to wonder if they don’t have enough workers. I sure hope to hear from them soon to clear this up because I’ve paid for a perfume that I’m still not sure they have as an order & are shipping to me. I’ll be happy to come back and write a good review once this is cleared up and I receive proper customer service with a human by email for my order with Dossier perfumes. Thank you!
Evans M.
Great customer service! Will definitely be shopping with them again.
Maka P.
Amazing service and amazing products if u never used a dossier scent I say jump on the boat scents are affordable and smells amazing
Jorleen G.
Honestly, the perfumes are amazing quality for the price and they don’t irritate my skin like most perfumes do. I bought 7 scents to try and I fell in love with 6 of the 7. The return/exchange process is super easy. I packed up the box I needed to send back and it happened to seem as if it was lost because when I checked the tracking, it still said pre-shipment. I emailed dossier to see what would be the best course of action and they were super helpful and quick to respond. 10/10!!
Zahlee
I purchased 3 bottles from Dossier Nov/22 returned 2 within 30-day period still waiting on MY REFUND they insist they are "blocked /locked" out from refunding my bank due to a chargeback that's been resolved for a month My bank said they do not lock/block merchants from refunding So yeah Dossier if you're reading this Times up pay up!!!!
Anirudh
Great experience with customer service. Helpful and quick all the way through!