Sya R.
Great customer service
I had to send them an email and they were quick to respond, very patient and kind and gave me responses I understood. I appreciate every thing they did thank you.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sya R.
I had to send them an email and they were quick to respond, very patient and kind and gave me responses I understood. I appreciate every thing they did thank you.
Hennesys H.
I’ve reached out to Dosseir via Instagram and I couldn’t believe how fast they responded and resolve my issue under 24 hours.
Sam J.
So far I've ordered nine scents across three orders. Although I had a problem one of the bottles in the most recent order, the customer service response was excellent. Immediate response to my message asking that I document the problem via a short video which I was happy to do, then another quick response to send out a replacement bottle. All of this in a single day from my initial note. I couldn't be happier and am a customer for life. Great customer care, great integrity, great product.
jennifer Leigh H.
I fell in love with company a few years ago, and haven’t been without at least a couple of them at any given time. My absolute favorite remains the Woody Sandalwood, made especially for us Santal 33 lovers. But they are all absolutely gorgeous. Wonderful customer service as well. All in all, a win win!
Todd F.
I kept seeing ads for Dossier on Insta and TikTok. I like their ads and was intrigued. I first ordered Ambery Sage and Woody Basil. I love them both. The scents are incredible and luxurious. And the prices are amazing for a clean, high concentration brand. I just ordered Sunny Vetiver & Neroli, Citrus Marine, and Caramelized Lavender & Hazelnut. I’m so excited to smell them! They also have fantastic customer service with very quick response time. Highly recommended!
Tim P.
Really great fragrances, great customer service. I had a candle that broke on the way, and their team was on top of it to give me a replacement. Thank you!
CST
Had to change my order after I placed it and they helped me instantly without any trouble. I needed help with something after I received my order and they were extremely helpful and quick to respond. Such great customer service experience.
Gabby
Amazing customer service! Quick response and helpful answers!