DossierReviews of dossier.co

great customer service

I ordered several perfumes for myself and for gifts at Christmas. I was pleasantly surprised by the quality of the products, so I ordered several others. Unfortunately I was not attracted to the scents, so I returned them. I emailed after the approximate date that Dossier should have received them back, and after only a day of correspondence they located my return and refunded me in full. I will continue ordering from Dossier because I trust that they not only offer great products but have integrity to back them up.

I love the product I got the victor rolph inspired perfume and loved it so much I decided to order more, I accidentally put the order through before checking that the shipping address was current, it was not! I emailed dossier for help and they responded within 5 minutes and fixed the problem!

I reached out to customer service to verify my order and the service was prompt and excellent!!!

Well, I’ve given this company multiple opportunities to make this right and unfortunately, customer service/satisfaction is not their strong suit. I received a scent for christmas this past year that I did not like and after giving it a few different tries I decided I really could not get on board with that particular perfume scent. I ended up contacting customer service with no response after a week. I ended up emailing again and getting a response that same night, however, they said because it is past the 30 day window of purchase, there’s nothing they can do for me. I asked if I could at least mail in the (full) perfume that I don’t like, and get an exchange rather than a return to which they replied, no. they said they feel the 30 day window is plenty of time to return the perfume. I repeatedly told the customer service representative that I would not be purchasing from their company again, and I was surprised that they would not put customer satisfaction as their utmost priority. They didn’t care. So, this is a risky company to purchase from as there is no where you can go and just “smell“ these perfumes, you just have to leave it up to chance and make sure, you return it within the 30 day window of purchase if you don’t like it! I really thought they would care more about their customer satisfaction, but that is in fact, not the case! I literally threw the perfume in the garbage and I won’t be purchasing from them again! If you decide to take a chance and order from them, good luck to you!

I’m fairly new to the Dossier gang, but have placed two orders thus far. The first order was seamless, though I didn’t like one of them. The second order was marked delivered but I never received it. I reached out to Dossier to inform them and they advised to wait a few days as it may show up. I waited but never received anything. I reached back out and was advised to submit a claim with the carrier. I did and was offered the option of a refund or to replace the items. I opted to replace and the order was submitted immediately by Mike. He was amazing in assisting me. I truly appreciate his professionalism. I will definitely order more and tell friends about Dossier as well.

I have ordered from this company twice now. The first experience was amazing. The second time, I never received any confirmation/shipping information. I reached out to their customer service and they got back to me same day!! Which is unheard of from a lot of companies. They shipped my perfume the very next day and I received shipping confirmation! I’m really pleased how willing they were to help me! I will definitely be ordering from them again!

I’ve previously purchased from Dossier many times, this third time my package never came- thanks to Mark and the Dossier team- they’ve resent my large order and I’m so so happy 🥺❤️ thank you so much!