Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

780 approved reviews, newest moderated first

SUSAN P.
Aug 5, 2025
Purchasing was simple
Purchasing was simple, delivery was on time. Comfort level with the 2” topper is very good.
Response from Dormeo USAAug 6, 2025
We're glad you're finding comfort with our Essentials Topper.
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Kenneth K.
Aug 5, 2025
So far so good
So far, so good. Great customer service.
Response from Dormeo USAAug 5, 2025
We're glad to hear our team has been able to help.
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Haniyfa
Aug 5, 2025
I was really looking for a simple solution to my sleeping problem
Ease in initiating my return
Response from Dormeo USAAug 5, 2025
Thank you for your feedback on your experience with our Customer Care team.
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Anita W.
Aug 5, 2025
I Can't Tell Any Difference
I expected to feel a springy sensation and am disappointed. The bed feels smooth.
Response from Dormeo USAAug 5, 2025
Thank you for following up and letting us know about your experience with our topper. Please don't hesitate to reach out to our team at [email protected] with more details so that we can help find the best solution for your sleep.
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Winnie
Aug 5, 2025
The men that came out were cautious and…
The men that came out were cautious and respectful
Response from Dormeo USAAug 5, 2025
Thank you for your review, we appreciate your feedback.
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Dale
Aug 5, 2025
I should have not bought this item
I should have not bought this item. I did so because I was told I could get my money back if it did not work for me. I called immediately to return it and found out that I could mot send it back once it was out of its original box. I would have to donate it or give it to a friend. I am a 100% disabled veteran with leukemia. I was hoping it would solve my sleeping problem caused by enlarged lymph nodes. It will be very difficult for me to have to manage this return process. Could I please just get my money back?
Response from Dormeo USAAug 5, 2025
Thank you for getting in touch with your feedback on our refund policy. Because of the bulky nature of our products and the fact they are vacuum sealed, it can be challenging to repackaging and return them. Because of this, as well as our commitment to the environment, we ask that our products are donated to charity or recycled appropriately in order to receive a refund. If these options won't work for you we absolutely understand, and our team will reach out to you today with some alternatives keeping in mind your circumstances.
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Jose S.
Aug 4, 2025
Not worth it I bought the premium but…
Not worth it I bought the premium but in less than one year it’s got bumps !! Trying to get a warranty replacement but will see and I ordered the lesser one but it’s get foam
Response from Dormeo USAAug 5, 2025
Thank you for following up with us about your experience with our topper. I see our Customer Care team are currently speaking with you to facilitate a warranty claim. We're always happy to stand behind the quality of our products with a 10 year warranty.
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Christine H.
Aug 4, 2025
Great product
Great product; delivery as scheduled; easy to navigate purchase.
Response from Dormeo USAAug 5, 2025
Thank you for your feedback. All the best for many more nights of great sleep.
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