Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

780 approved reviews, newest moderated first

Judith W.
Sep 1, 2026
cooling?
well the ad shows it's cooling and it is not can't return for 30 days the pillows are just ok not seeing a difference on either side so not too happy with the purchase I would not recommend to buy if you are buying to get a cooler nights sleep it's not cooling
Response from Dormeo USASep 2, 2026
We're sorry to hear that you're not satisfied with the cooling effect of our patented Octaspring technology. We recommend checking pillow cases, protectors, and sheets to ensure that you are using a breathable material such as cotton or bamboo. These materials allow the toppers cooling to work its best, while other materials may be limiting the airflow that the Octaspring provides.
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Patc
Sep 1, 2026
I fall asleep in minutes
I fall asleep in minutes. No more hip and back pain I don't toss and turn all night before I purchased Dormeo topper. To me it's Life changing. Thank you
Response from Dormeo USASep 2, 2026
Thank you for your feedback, we're glad to hear that the topper has had such a big impact on your sleep.
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Roger
Sep 1, 2026
The Tops
Excellent product, sleeping better, very comfortable.
Response from Dormeo USASep 2, 2026
Thank you for your review.
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Darlene
Aug 25, 2026
Dormeo saved my back and hips from…
Dormeo saved my back and hips from immense pain, so much so I bought one for my friend who also had terrible back pain and hip pain and he sleeps on his dormeo on the floor and can’t sleep on any other mattress! Thanks Dormeo!
Response from Dormeo USAAug 26, 2026
Thank you for your review.
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Kelli J.
Aug 14, 2026
Horrible mattress topper
Horrible mattress topper. Two weeks and I had a lump in the middle. The top has yellow rings all over it. Took pictures asked for a refund. They only would discount it . They lied on their website. You cannot donate mattress products to get a receipt to show them you donated. Horrible topper,horrible company. DO NOT BUY. I WILL KEEP LEAVING REVIEWS THAT IS HOW AWFUL THIS COMPANY IS. The company says they have alternatives. They told me NO ON A REFUND IF I COULDNT DONATE THEY OFFERED A 60 PERCENT DECREASE IN PRICE. I HAD TO TAKE IT. I WAS LEFT WITH NO OTHER OPTION. DO NOT BELIEVE IT WHEN THEY SAY REFUND. I CAN SEE ON THEIR WEBSITE THIS HORRIBLE TOPPER IS DISCOUNTED TO THE PRICE THEY DECREASED. DO NOT BUY. THE ONLY WAY I WILL STOP LEAVING REVIEWS IS TO GIVE ME BACK MY FULL PURCHASE PRICE LIKE THEIR WEBSITE SAYS.
Response from Dormeo USAAug 15, 2026
We're sorry to hear if you've had a disappointing experience with our topper. We always allow for a full refund option if you come to us within 100 days of delivery. Typically our refund policy requires donation to charity or recycling, but we have alternatives for situations where this may not be practical for you. We have requested your information here on Trustpilot so that we can look into this further, but we recommend contacting our Customer Care team at [email protected] and mentioning this review so that we can look into your case further. We stand behind the quality of our products, and ensure a seamless refund process through our 100 night sleep guarantee.
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Ben E.
Aug 12, 2026
Ordering was easy and shipment was quick
Ordering was easy and shipment was quick.
Response from Dormeo USAAug 14, 2026
Thank you for this feedback.
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FREDERICK `.
Aug 12, 2026
Use of the new mattress topper resulted…
Use of the new mattress topper resulted in a great nights sleep
Response from Dormeo USAAug 14, 2026
Thank you for your review.
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Leslie R.
Aug 11, 2026
The topper was just to high.
The topper was just to high.
Response from Dormeo USAAug 12, 2026
We're sorry to hear our topper didn't suit your circumstances. We offer a 3 inch, and 2 inch topper, which will both add some height to your bed. We always recommend measuring your bed to ensure you can accommodate the extra thickness of the topper.
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