Mario R.
This product is not as good as the…
This product is not as good as the company says, the company charging me it's a mess and they try to empty my credit card every month, I am really disappointed and I cannot send it back because it will not fit back on the box it was send to me
Response from Dormeo USASep 11, 2026
Thank you for your feedback. We apologize for any confusion, please contact [email protected] so we can help clarify the charges on your card. Our finance providers occasionally use pre-authorisation holds, which will not actually charge your card, but are used to determine eligibility. We do not require the topper to be repackaged into the original box for a refund, so please don't hesitate to get in touch if you have any concerns.