Dooney & BourkeReviews of dooney.com

Noticing the bad reviews here are mostly customer service complaints, I decided I wanted to comment on the bags themselves. I own at least 5, all purchased second hand, and they're outstanding.

I order Florentine Large Satchel but I received the wrong handbag they charge me for return it back

I hate that Dooney charges me to send a product I don't like back. Simply because they don't give me my money back including taxes, but have the audacity to take my money out of my own money that I paid for the product. I've bought over 12 items since I'm down from having surgery and I cant go out and shop but after being charged to return something I don't like I'll never online shop with Dooney and Bourke again

I bought a purse and i received it damaged. Dooney would not let me return it but they want me to pay and ship it back for repair. The returns have to be in perfect condition but they don't sell the same. Customer Service is not accommodating at all.

The discount codes they gave me for 10 percent off would not work. I spoke with them through chat and was assured twice they would send link to solve problem, never sent email with link. I went ahead and ordered purse thinking suc h a large company would rectify the problem, when I called was told once purchase was made nothing could be done. JUST HOPE I LIKE THE PURSE CAUSE NOW I FEEL LIKE THEIR A SCAM...DO BETTER DOONEY!!

My package was given to a random neighbor on the street and then signed off as given to the individual. I notified the company and they stated they would investigate. A couple of days later, I received an email from customer service that summed up to 'it's delivered and is out of our hands'. They said there was nothing more they could do. They claimed they had investigated and were told the coordinates showed delivery in my area (not my home) and that someone had received the package. I explained that I didn't receive it and wasn't at home. I sent screenshots showing my activity from my camera and the next day, I received an email stating they would investigate further and asked me to give them a couple of weeks. I went to UPS, who then referred me to the USPS, and I spoke with the representative who took it directly to his manager and they got on this right away. Once it was researched, it was acknowledged that the coordinates that showed were of my neighbor's home and not mine. To sum it up, the manager retrieved my package and I now have possession of my purse, all within an hour and a half. I will no longer do business with them. This is ridiculous. I just had surgery and I've been out in the heat and in pain conducting this investigation. I forgot to mention that I went door to door with neighbors who had the same numerical address, just to check.

They do not honor their advertising for a discount on a purchase. Telling me it doesn’t apply to the product.

Vorsicht, wenn Ihr angeblich eine Anfrage von dem Marketing-Team von Dooney & Bourke bekommt. Diese sind nicht offiziell von Dooney & Bourke! Jemand versendet Anfragen an Marketing Agenturen und gibt sich für Dooney & Bourke aus. Dabei versenden die Mails mit Informationen und Dateien zu Download über die Adresse info[at]dooneybourkeltd.com. AUF KEINEN FALL dürft ihr die Dateien öffnen. Die enthält Schadsoftware (Virus)!!!