Dooney & BourkeReviews of dooney.com

I am lucky to have several D&B bags. I love them and for the past several years they are the only bags buy. Lately on the DB website they are misrepresenting the actual size of their bags and despite customer complaints and reviews they don’t seem to correct the online sizes. The bags are reported to be much larger than they actually are. Even when calling customer service in advance of my purchase about the actual size, they reported yet a different size to what is listed on the website and what actually ultimately arrived. This has happened to me twice and they never fix the website despite numerous negative reviews regarding the mistaken information. But, my bigger current issue is their EXCHANGE policy - they don’t have one. I bought a florentine saddle bag on sale - in my opinion it is damaged and i told them i wanted to do an even exchange They told me that is not their policy and they don’t offer that. They said I had to return the bag; be charged $10 shipping and once they review the bag if they feel it is defective they will reimburse the $10. This has happened to me before so although I don’t agree I was fine with it. THEN I asked if I could lock in the same price that I bought the bag for (kinda what happens when you do an even exchange anyplace else) and they said no. They would charge whatever the current price is for the handbag. So, i buy a bag, they ship a defective one, I initially have to be charged for return shipping pending their review, then I have to rebuy the same exact bag at a higher price - all because they shipped a defective bag from the beginning. Customer Service representatives answer emails in a timely fashion but are not helpful at all and their policies are anything but customer friendly.

best handbags ever. i've owned multiple dooney and bourkes and have tons of kate spades, coach, and luis vuittons. Dooney is by far the best quality handbags ever.

This is my 3rd bag from Dooney & Bourke, and they never disappoint! The quality of the leather is amazing, better than any other purse brand!

Awful Customer Service. Seems like CS representative are at minimum wage. Very rude, don't want to help and just keep saying I should wait 45 more days for the package to be delivered. Better buy Coach or any other brand and stay away from Dooney & Bourke and look for better options.

Shipping SCAM: If you pay for expediting you still have to add 3 business days to the expediting. Just buy from AMAZON or MK, LV, Coach. They have better bags anyway.

Poor customer service! My daughter purchased a wallet for me for my birthday. This was purchased in April 2023. By July, it was coming unstitched so I started a repair ticket. I received a response saying ‘ Thank you for reaching out to us regarding your repair request. Unfortunately, based on the photos you have submitted, we are unable to provide repair services. ‘ so I replied ‘ Based on the photos? Can you not see where it has pulled out of that stitching?’. Then I received a 2nd response’ Thank you for your email. Unfortunately, we are unable to repair your wallet.‘. So,$100+ on a Florentine wallet! And absolutely no way to get them to fix it! Won’t be purchasing dooney and bourke ever again.

I have been a Dooney & Bourke customer for decades. I have have never had a complaint, until now. First, it is important to understand that I am a disabled grandmother. My lovely Dooney & Bourke purse arrived on June 23. Today is August 11. For the entire month of July, my disability became an urgent situation, and I was hospitalized for that entire time, in ICU for a good bit of it. I was so excited when I was released from the hospital to get back home, but really more excited because I knew my Dooney & Bourke purse was waiting for me. You can imagine my shock and disappointment when I opened my beautiful Dooney & Bourke purse today and saw that above the zipper, on that beautiful red lining, is a cut in the fabric that is as straight as the zipper itself. It runs parallel to the zipper. I called customer service, and sadly, but not surprisingly, was connected to a customer service representative in a Third World country. I don't mind working with customer service reps around the world, as long as I can understand them. I could not understand this guy at all. He was finally able to communicate well enough to tell me that basically, it sucks to be me and that Dooney & Bourke is not going to do anything about this purse and that the company couldn't care less that I've been a valuable customer whom, in the last 12 years – at least – has carried no purse but a Dooney & Bourke. They have lost a loyal customer over a $205 purse. I will never purchase another Dooney & Bourke item as long as I live, and will tell anyone who expresses an interest that Dooney & Bourke is a terrible company. They do not support their products so beware.

Bought a light colored handbag. The first time I used it, color transferred onto the leather. After trying to clean off the leather, I contacted customer support. They didnt care whatsoever, on a 200.00 bag. I would have even paid for them to clean it. Never buying from them again.