ILoveDooneyReviews of ilovedooney.com

I did not receive the size bag I ordered. The leather had light discolorations, and it was obviously repacked and looked used, or perhaps a ton of stuff was piled on top of it. The top zipper is crooked, and the leather has a deep fold in it on the side.

No answer of my thousand emails, it says the parcel is delivered it never came. I will call police. If you do not maje a refund.you robber.

I placed an order for five items. One didn’t come in the package. When I checked my account, it said that the order was processing. When I contacted iLoveDooney, I was told the item was on back order. I never received any notice that this item was on back order and it was not stated on my account that it was on back order. When I responded to the email questioning this, I was refunded the next day and informed that this item was no longer in stock. I asked for an explanation of why the item was in stock when I purchased it, only to be told later that it was out of stock. I also questioned why I had to follow up on this. I feel that had I not followed up, I would not have been provided with any update or refund. I asked for a refund of the shipping charge and have not received a response. I filed a complaint with the BBB on them.

Lose your money fast. I purchased a wristlet on Jul 9 in the amount of $69.38. It was defective and damaged. The return desk walked me through a return, which should have been due same amount. My charge card statement revealed a return in the amount of only $49.90. This is a theft of $14.90. None of the “customer service” numbers are working. DO NOT SHOP HERE. 😢

I purchased a Botanical Zip Small Domed Satchel and what I received was not as pictured. I have been trying to contact them for a week and still no reply. I have found several photo errors on their website and have brought them to the attention of ILD but never received any acknowledgment. I would NOT recommend purchasing from them. Their customer service is virtually non-existent and their photos, at times, do not match the item advertised.

I am a loyal Dooney & Bourke customer. For Mother's Day I spent almost $700 on bags & wallets for gifts as well as for myself. I was charged $10.50 shipping. I felt that was absurd. I emailed D&B regarding my concern. I received an email back apologizing but they do not have free shipping. Feeling this was still absurd, I called to speak with someone. Again, I got the same speech with no concern of losing a customer. I was so upset, I returned my bag with the wallet and was charged $10 for the return!!! Every other quality designer has free shipping. Today I saw 2 bags with wallets I loved and was so tempted to make the purchase, but again, shipping charges. I called the company again to make my plea about shipping charges and spoke with Oliver. Once again, no concern over losing a customer who was about to spend almost $500, and he proudly stated there were no exceptions. I advised him my loyalty would be going to a designer with free shipping and I would be sharing my experience on social media. D&B truly does not care, there is no regard for loyal customers. For me, it's not the cost of shipping, it's the principle.

I ordered a crossbody camera bag on Saturday, May 24. It was supposed to be a Memorial Day sale but they increased the price and then had a 35% sale bringing it back down to the original advertised price. It surprisingly came to the original advertised price of $139. Today, May 29, the same bag was advertised for $119. I phoned for a price adjustment given that it was only 5 days since I placed my order! They refused to credit my account with the difference in price. What company does not have a customer policy with refunding a difference in price within a certain time frame of purchase. I talked to a customer service manager and she was absolutely rude and not helpful in correcting the situation! What is going on with this company, "I Love Dooney "?????

Me and the boys were looking for a good gift for mother's day and wanted a good value for a everyday leather handbag with good value and a reputable brand. My wife has mentioned that she wanted a D&B leather handbag but they were always so expensive. I love Dooney had a mother's day sale going on and we found the perfect leather handbag for a everyday functional handbag and the price was right. There was a great selection in different styles and colors and the online store ordering was easy and convenient. We got exactly what we were looking for in a price which was affordable.