Dooney & BourkeReviews of dooney.com

I’ve purchased a number of Dooney & Burke handbags over the years from retailers like QVC, HSN, Macy’s, Dillard’s, I Love Dooney and other fine retailers. Just about every handbag I have thoroughly loved and never had an issue with the product or customer service. In March 2024, I received an ad for a pre-order on a new handbag Dooney & Burke was launching in April. This email was directly from the company directly. I vacillated over purchasing directly from the source as I’ve had good service from others. None of my regular retailers had this product at that time. I ordered my Canvass Crossbody 28 bag from the company on 3/30/2024 with the estimated shipping date of 4/6/2024. I waited for the order…4/10…nothing…but they had a pending charge on my credit card which typically means it was ready to ship. I waited…I checked my credit card a few days later…the pending charge was gone and nothing was charged to my credit card. Every two weeks I checked and same thing…a pending charge and then nothing…no final charge. The beginning of May I contacted D&B support, by email and stated my concern about the Pre-Ordered bag that should have been shipped a month ago. No response. I contacted them 2 more times, each time with dates and order number. Finally I received a response from “Christy” no other name, title or email address saying “Thank you for contacting support. Your order has been shipped and here is the tracking number.” There was never an apology for the number of times I contacted the, sorry about the delay in shipment or anything else. I did receive the handbag but especially after seeing other reviews on the horrible customer service directly from the company, I will NEVER order directly from them again. In fact, I’ll need to give consideration on whether I order a D&B bag again. Very, very poor service.

Dooney is refusing to refund my purchase price for a purse that they stopped shipment on. I tried to cancel transaction BEFORE shipping but they refused then after that is when they later decided to ship it. Even after I tried to cancel before shipping. Now they have my money and suddenly stopped shipping mid transit and tell me they need to wait until it comes back to START a refund. Why??? I will never have possession. I will never get this purse never have it in my possession and they were able to stop it so the purse was always under their control. It’s been 10 days without my money and probably another 20 before they decide whether to give me my money back for an item they never delivered to me. It’s their carrier account not mine. I have nothing to do with whether it gets back to them. They have NO legal right to hold my money and it is civil theft at this point in my opinion. Figures though as their CEO Bourke was convicted after being found guilty of investing in an offshore venture in which he knew bribes were being paid. Dishonesty. Dooney &Bourke owner also apparently found guilty of making false statements to the FBI. So attitude looks like it permeates company to me. This company is extraordinarily UNTRUSTWORTHY and unstable in my opinion. Look at other reviews because I’m not alone here. Buy at your own risk. Are they going bankrupt?

Dooney & Bourke wishes to establish itself and develop in the French market. Recently, their marketing and recruitment department contacted our digital agency. After more than ten exchanges by email, the brand offered me a meeting by videoconference. Once the meeting date is set, I send them a connection link. On the day, no one from the brand showed up for the meeting, without any apology or explanation since. Clearly, Dooney & Bourke are not serious people. Total lack of manners, professionalism and credibility. For a company that prides itself on being a luxury brand, this is rather strange. Michael Kors, Coach, Kate Spade, Guess, Longchamps and the others have nothing to worry about

Terrible experience with this company, we arranged a meeting to get to know each other and they don't show up or let me know, lack of professionalism and humanity, they are unpresentable, they don't value people, they only think about money.

Because Dooney and Bourke is an old and well known name, I assumed they were a good company. It never even occurred to me to check company reviews. I was given some birthday money and purchased a purse, but shortly after found a better priced one from a different brand. I went online to cancel my Dooney order less than 24 hours after the purchase, but the system wouldn't let me. So I contacted them by email. I was informed they couldn't cancel (I had not received any tracking information) and I'd have to get the item and then return it. Shipping was slow, and when it finally arrived I immediately attempted to return the item through their online system - which told me I'd only get $83 back. This was $33 short of what I paid! I contacted customer service, which is routed to India. The associate was difficult to understand and rude. I finally figured out he was telling me the online system doesn't reflect the actual return price, and ALSO that I'd be charged $25 for shipping! It is ridiculous to refuse to cancel my order, make me return it, and then charge me for shipping. Stay away from this company!

This is not the classic Dooney and Bourke from Stanford, CT!! Now, just a low class business! Save yourself!!

I just tried to purchase a bag the guy at customer service didn't even speak English. I'm done ill go somewhere else.

I agree with others that the customer service for this high end brand is horrible. The company does not care about its customers. I would never purchase from this company knowing what I know now.