Dooney & BourkeReviews of dooney.com

Received my bag without the cross body strap. I liked the bag and I thought - no biggie, will ask them to send me the strap. I never in my life would expect that they cannot send the strap to me, and will tell me my only option is to return the bad for full refund. How unreasonable is that!? I will return the bag and I am DONE with them. This is ridiculous customer service. My bag cost almost $446... I work for tgis money.

The bag that I received was beautiful but it went on an aggressive sale soon after receiving it. The customer service was very poor when handling my request for a price adjustment or even a credit toward my next purchase. Customer service is just as important as receiving a quality product. Unfortunately this will be my last purchase with Dooney due to this experience. One rep told me that they don't do them at all while another told me that they do but within a certain timeframe. This does not give me confidence that they're telling me the truth.

I have purchased many purses / bags throughout the years from various manufacturers. This is the first time I purchase from D&B that they do not include a storage cloth bag for the purse. My product arrived as a Christmas gift in a box and in plastic. It appeared just like any package arrives to my house from Amazon. Never ordering from D&B again!!!

I have 4 D&B Bags. My main complaint is that their handbag straps are so narrow regardless of the size of the bag. They're heavy bags so when you add all of contents they weigh quite a bit and their narrow straps dig into my shoulder. The strap is the same with with every size bag. They don't offer wider straps for the larger size bags (which would aestically look better, too).Their website is horrible. It rarely gives bag measurements on their site so it always requires contacting their dreaded customer service.

Now I remember why I haven’t bought a Dooney & Bourke in decades. The only one I owned years ago was ridiculously heavy. I ended up giving it away. I saw a Disney purse at the outlet for a great price, so I decided to give the brand another try. Now I remember what the other issue is with their purses. The end of the zipper is not secured, so you have to pull the end out of the purse and use two hands to zip it up. It’s a total pain and a horrible design. Taking it back.

I ordered and received a saddle bag crossbody bag. It is quote pretty with good stitching. It is NOT leather! Whatever chic coated leather is, this bag doesn't say it's leather and has a thin vinyl covering I ca see on the shoulder strap. The straps are stiff and uncomfortable. Real Italian leather should feel like a well oiled bridle rein. Had I been able to feel the strap before buying, I wouldn't have purchased!

I am lucky to have several D&B bags. I love them and for the past several years they are the only bags buy. Lately on the DB website they are misrepresenting the actual size of their bags and despite customer complaints and reviews they don’t seem to correct the online sizes. The bags are reported to be much larger than they actually are. Even when calling customer service in advance of my purchase about the actual size, they reported yet a different size to what is listed on the website and what actually ultimately arrived. This has happened to me twice and they never fix the website despite numerous negative reviews regarding the mistaken information. But, my bigger current issue is their EXCHANGE policy - they don’t have one. I bought a florentine saddle bag on sale - in my opinion it is damaged and i told them i wanted to do an even exchange They told me that is not their policy and they don’t offer that. They said I had to return the bag; be charged $10 shipping and once they review the bag if they feel it is defective they will reimburse the $10. This has happened to me before so although I don’t agree I was fine with it. THEN I asked if I could lock in the same price that I bought the bag for (kinda what happens when you do an even exchange anyplace else) and they said no. They would charge whatever the current price is for the handbag. So, i buy a bag, they ship a defective one, I initially have to be charged for return shipping pending their review, then I have to rebuy the same exact bag at a higher price - all because they shipped a defective bag from the beginning. Customer Service representatives answer emails in a timely fashion but are not helpful at all and their policies are anything but customer friendly.

Have many DB purses, but the latest has stitching falling out after a month. The company says I have to complete a form for them to consider doing a repair.