Miguel P.
This is unbelievable
This is unbelievable. I placed an order a week before Mother’s Day, so my package could be here on time for Mother’s Day. Supposedly the order was delivered to my house. I tracked the package. The package was delivered to the post office not to my house and it was coming by UPS SurePost. So I called customer service to tell them that I never received my package. This was on Thursday when the package was supposed to be delivered. They told me that it was delivered to me and they can’t do anything about it but start an investigation so I told him it was never delivered to me. It was delivered to the post office. Why can’t you send an order replacement because this is for Mother’s Day. Meanwhile, he’s confident that it was delivered to my house and not to the post office. When I told him it was UPS SurePost and it was delivered the post office, he changed his tune. Then he tells me to wait another day to see if it comes on Friday. Meanwhile, when you track the package, UPS delivers it to the USPS and there’s two different tracking numbers. When you track the tracking number for USPS it says, “USPS Currently Awaiting Package.” Which most likely means someone from UPS or USPS stole the package. I told him, “It’s not going to come. Can you just do the re-order so at least I could have something for Mother’s Day.” He said, “No I’m sorry I can’t do that. We need to do an investigation for the return and it’s going to take 2 to 3 weeks.”So I told him I’ll wait until Friday and I will prove you wrong that it’s not going to come in. He assured me it was coming on Friday. So now it’s Friday, my package is not here and I called back. They can’t do anything for me. They cannot send a replacement package by the next day because they have to do an investigation for the first order and they rush that investigation. I won’t hear back from them for weeks until their “investigation” is done and I can’t get a replacement package so now I don’t have anything to give for Mother’s Day.