Donner MusicReviews of donnermusic.com

I can only my experience exceeded expectation. Nothing was too much trouble and they dealt with issues 100%.

Worst customer service in history. 30 emails back and forth with random made up names from their email account stating that they are very, very sorry about the broken, damaged and missing the parts and manual to assemble!!! But then they ask me to send photos and videos, which I do, then when I follow up after not hearing back I get a new name send me an email and say that they are very, very sorry that I received a defective, damaged piano and then they ask me to send pictures and video, which again I do. Round and round we go, them doing nothing but stalling and hoping that I will give up..... Good news, I will never give up fighting this bs. It's principal now that drives me to get a refund or RMA on my broken $1,000 piano. I will never stop Donner, do you hear me? Never. 10,000 emails will not be enough to stop me. I will do everything in my power to waste as much time for your "team" as possible. I will never stop. Give me a refund or RMA, you sold broken product plus everyone knows that any and all of your positive reviews are written by your employees... I think everyone can clearly tell and any other positive reviews are just paid reviews. Don't buy anything from Donner Music, you money will be stolen, broken product will be shipped to you, then you lose. There site is just 1 big lie. There is no return policy, that's a bold face lie and everyone knows it. There is no warranty for anything they buy, despite them telling you they are working on the warranty now to determine if there's anything they can do. Then guess what? I follow up and a different person tells me they are very, very sorry and that I need to send pictures and videos documenting the damage. Every website review platform I can find, I will write negative reviews Donner, do you understand? I will not just lay down and take this. Years and years, I won't stop. A negative review or 2 a day for me over the next 3 years. I will also report you to the FTC, as well as customs and any other platforms that control and dictate international business law.

I want to thank the Donner Music Customer Service team. I ordered a piano from them a week ago. It arrived very quickly, just in two days later. But, unfortunately, it was broken. Probably during packing or transportation there was a strong blow to the front left corner of the keyboard, so this corner was badly broken in several places and the wooden part near the keys, inside the instrument, under the cover was also damaged. To say I was just upset is an understatement. In addition, I could not get through by phone to the support service. But I wrote them a letter, attached a photo and video of the damaged parts of the instrument, and in the morning I received a response. Miss Sara from their support team was very professional and friendly. I am very grateful to her for taking my situation under control and solving the problem. She asked about my wishes and I asked someone from their company responsible for shipping to make sure that the product was packed securely and that it was not damaged. I was very worried about this. On the same day, after talking with her, they sent me a replacement and now I have my beautiful piano. It came a few hours ago and I just assembled it according to the instructions. It's great!

I feel i must write this very positive review, as usually reviews are only made following a bad experience. I recently purchased a guitar from Donner Music (spain). Although there was a fault with the instrument (a faulty pre-amp), the customer service I received from Donner Music was first class. Customer service replied to my emails very quickly in a polite, professional manner. Customer services provided a solution to the problem and quickly issued a replacement item which I am very pleased with. Following my positive experience I can recommend Donner Music. I am a true genuine customer.

I reached out to Donner Music and Eastar which is their partner company. It was well enough in time to get this Awful sounding piano keyboard back to them. They are deliberately trying to stall me. Their business practices are trash. They had no problem delivering this Eastar Piano keyboard trash. They don't want to come pick up this garbage up from me, since they claim free return shipping. They know they should not have sent it out in the first place. It is false advertisement. I have contacted them three times with no results!!! Do not buy anything from Donner Music or Eastar. They deserve zero stars. They sell garbage and don't stand behind their product!

Brought an expensive instrument. It didn't work. Impossible to get hold of anybody. UK support number doesn't even ring out. Complete rip off.

I purchased a piano bench as an Xmas gift for my daughter in-law and found out she had purchased a stand/bench combo for herself. I contacted this company to ask for a return label and was informed that I had passed the 30 day return policy. What?!!! It was an Xmas gift!!! That is a ridiculous policy to maintain at Christmas!! Very unhappy and will NEVER order anything from this company again!!

Absolute shocking company I've ordered a guitar as I'd like to start learning so I placed a order and after couple days I see the tracking said "attempted delivery calling card left"so I politely dropped Donner a email asking when it will be delivered to have the most generic rude reply stating "could you please just wait" and due COVID19 and weather delivery could be delayed which was not the question as Item HAS been attempted, so after that shocking exchange I received my guitar and my mistake I've ordered a right hand instead of left silly me so I've emailed them to do a simple exchange if possible which I receive a email with left hand options .. great so I click onit looked great then it says out of stock ! So I've had to email them saying it's not in-stock then i send 3 more emails asking for refund each time I'm getting different person replying with some generic email finally I get a email saying " would you like to keep the guitar and we offer you a £9 refund" I mean is this a joke 🤣 why would I keep a right hand guitar when it's right handed and I'm left surly a music company understand this so I reply I just want a refund and now I have to send detailed pictures which have to be viewed then I possibly can't return I mean what sort of S**T show is this company I've now gone of even wanting to learn guitar after this drama please guys use another company don't waste your time !!!!!!...... UPDATE AND REPLY TO DONNER !!! ..... another generic pointless reply I've alright stated I've ordered a right hand guitar... And I've sent atleat 4 emails asking what happens next you asked me to send photos which I've done 4days ago and still heard nothing at all but you quick to reply on here ???? ... Honestly your a joke of a company just go round In circles saying how sorry you are but never get anywhere !