DonnerdealReviews of donnerdeal.com

Bought a Christmas present at end of Oct. Donner hush I guitar for my daughter’s Christmas. Less than a few hours after the box is opened on Christmas Day, the tuning knobs make the strings buzz and string snaps. Daughter has 3 other guitars so she knows what she’s doing. Contacted Donner customer service who took wks to answer them offered £50 for new set of strings but nothing to resolve buzzing so declined this offer and said this is not suitable resolution. Been ignored since then. Awful company. Regardless of which name they choose to call themselves. Please folks, do not waste your money. I paid £239 for this guitar and every single penny was a waste of money. It’s Jan 18th 2024 and this guitar was opened December 25th 2023 and the company have stopped responding both via email and instagram. Appalling products and customer service. Never again. Will leave bad reviews on every site i can re this company. They should not be in business at all. UPDATED 17:21 FRI 19/01/24 Since posting original review early this morning, I have been told I will receive a full refund. We will see if it goes into my account.

I ordered a Hush-1 guitar with Arena 2000 deal for Christmas. Received the guitar in a beat up box and when I opened it I found a battery already in the guitar, parts missing and an email from someone else who bought the guitar and found it to be defective and sent it back. The Donner people did not even bother to open the returned box. They just slapped a shipping label on and sent it to me. I immediately contacted Donner and sent the requested pictures and asked for a refund/return for the whole package. That was December 22nd. Now, over 3 weeks later and many frustrating conversations with their customer service I still have nothing. Customer service just apologizes and blames it on the Logistics department, and keeps assuring me I will get my refund in a few days. I’ve asked to speak to managers, higher ups, the “Logistics department” and keep getting told it’s not possible and to just keep waiting. Why should any refund take this long??? Absolutely horrible experience so far!! Hoping Donner gives me back my $469.59 soon. Bad enough they ruined Christmas. *UPDATE - got an email from Donner few days ago offering a replacement Hush-1. I notified them that I already bought the Hush-X while waiting for my refund and would like the refund and not another guitar. Have not heard back as of yet. Who knows, took over a month for first response. Also, seems like Donner customer services out of service. When you call there for the past several weeks, either just goes dead or gets a busy signal.

THIS IS MY PERSONAL EXPERIENCE AND MY OPINION TO STAY AWAY FROM THEM!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. ANSWER EMAILS 4 DAYS LATER (IF AT ALL). SHIPPED IN THIN CARDBOARD AND GUITAR WAS DESTROYED WHEN DELIVERED TO MY DOOR! THAT SAME THIN CARDBOARD HAD 20 PIECES OF OLD TAPE ALL AROUND IT FROM PREVIOUS USES. THEY DIDN'T EVEN USE A NEW BOX FOR MY PURCHASE (HAVE MULTIPLE PICS). THEY ALSO USE VERY LOW QUALITY HARDWARE ON THEIR GUITARS. I KNOW THEY ARE LOW BUDGET GUITARS - BUT STAY AWAY FROM: DONNER GUITARS / ELECTRONIC PRODUCTS PERIOD!!!

Total scam. Ordered the ‘holliballs’ got a receipt from wellnie inc. No response to several inquiries as to where my order is. They are still advertising all over fb, instagram and Pinterest.

I ordered and paid for a Connor back pack guitar even got an order #. Never heard another thing from the supplier WELLNIE INC. I send emails and told no such address. DON'T go for that fake deal on Pinterest. You will get ripped off. This has gone on for over a month. It is a TOTAL SCAM!!!!!

SCAM! I saw an add for a piano for a ridiculously low price and bought it. The piano never showed up at my door.

purchased the Donner ded-400 e-drum set. Amazon page advertised that the set could be expanded with a 4th tom and 2nd crash/ride. I searched amazon and donnerdeal.com for a tom to expand my set. no item could be found. I called customer service and was told there was no plans to sell the tom. If i had know of this false advertisement i would have purchased from a different company. If i can't purchase a new tom the set can't be expanded. I noticed they have added expansion plugs to the new ded-500 but they haven't openly advertised that it can be expanded on. probably don't plan on selling toms for that set either. they have also removed the ded-400 from their stores on both amazon and donnerdeal. This has been a huge disappointment to me as I was looking forward to expanding this set as i learned to play.

Fraudulent company that will never refund you for extremely damaged products. I hope they go out of business.