Donner is a musical instrument brand Founded in 2012. Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.
Donnerdeal (donnerdeal.com) has 217 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
donnerdeal.com
Website
donnerdeal.com
Category
Music & Instruments
Location
Charlotte, North Carolina
Listed on Five Star Index
2026
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The company replied to 40% of reviews.
Latest
Most recent review: April 2026.
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Bought a Hush X guitar that came with a fault in that makes impossible to assembly the guitar brakets for support, making the guitar pretty useless. I have sent 3 emails now and no answer. The number provided on the website DOES NOT WORK, this company is a SCAM, HORRIBLE INEXISTENT COSTUMER SERVICE, they'll rip you off of your money and then you wont replace the product cuz you wont hear from them. STAY AWAY, I'm not letting them getting away with it and am taking further steps to resolve the situation. DO NOT BUY FROM THEM
TH
there
I don't recommend it at all
I don't recommend it at all. Don't get tempted with the price and its feature.
I bought a digital piano DDP-300 worth £500 and some of right keys stopped working .
MK
MK
This is an UPDATE hoping others whose…
This is an UPDATE hoping others whose piano broke will read this! During the 2 year warranty DONNER is great. They just send you a new piano! But after the 2 years, you are on your own! First, don't ditch your broken piano, you can FIX IT! It is mostly labor intensive of taking out a million screws, cleaning it(& wow! it is a dirt,dust,pet hair MAGNET!)KEEP YOUR PIANO COVERED BTW! Anyway once you get the top off you can start cleaning, dust is the enemy of digital pianos! You will also need a tube of white lithium grease which can order from anywhere. You will see under the cover the keys which any not working you'll need to remove,clean & re-grease. Some each key you remove individually,some in groups.(you'll need a butter knife to pry keys out!)any broken u can buy new ones cheaply! Also there are rubbery silicon pads, check for tears. You'll see where you need the grease at the back of keys & front. 99.9% of the time that is it! It will cost $10 for the grease,nothing for your labor. Use a magnetic tray for the 85 screws! It could take 3 or 4 hours but you'll think you got a new piano! I have fixed 3 of them that had "loud" keys & non working keys. If you got the wood look console piano with the sliding cover, that protects really well & if it gets any Knicks or scratches, grab a black or brown marker & touch up! Works great! YouTube has many videos how to do the repairs. Hope this helped someone.
JA
James
The Donner Club Customer Service
The Donner Club that supplies ukuleles to Walmart and is advertised on the Walmart website has the worst customer service I have ever encountered.They are just
pathetic and would not provide what they advertised in the ad on the Walmart website.They did not respond at all to numerous emails and when they did,it was days,not hours and appeared they had not even read the message I sent. I became totally dissatisfied and returned the Donner ukulele to Walmart and received a full credit.What a disgraceful customer service department!!!
OK
Oksana
Robe Ipanima sur Showroomprivé
J'ai commandé une robe Ipanima sur Showroomprivé. Le prix magasin est indiqué 80 EUR vendu avec une belle remise à 25 euros. On imagine donc recevoir une robe de belle qualité. Mais pas du tout! Quelle déception ! Showroom privée vend des produits chinois pas chers (genre Shein ou Aliexpress à 5 euros) en les présentant comme des grandes marques !
TA
TA
ZERO STARS
If I could give zero stars, I would. Total scammers selling faulty products. They gave me the runaround and dragged the refund process out for 2 months. They even lied and said they refunded it, before telling me I needed to go through my credit card (cc company refused to help). Never did receive anything - and stopped responding to my emails. Their phone line is down or disconnected, or maybe they blocked my number - whatever the reason, they can’t be reached by phone.
Have reported them to the FTC.
Buyer beware!!!
AS
Ahdazsa S.
Doesn’t deserve ANY stars!
If I could give a zero star I absolutely would. I wish I saw these reviews before I bought a $500+ piano from them! The piano itself is beautiful but it was a Christmas (2023) gift for our boys and once we opened it and put it together a piece of the wood on the bottom was damaged during shipping & the first TEN keys do not work at all. I have emailed about 8 times, filled out multiple help requests on their site, called and waited for hrs on hold and here it is a month later & I have NEVER received any communication back! To say they are unprofessional and crooks is an understatement. They should not be allowed to be in business.
MA
Marg
Je ne recommande pas
J'ai acheté une guitare de cette marque c'est clairement une seconde main: carton réutilisé, guitare non protégé, une corde cassée, son mauvais et sangle effilochée !
MERCI DE RÉPONDRE ET DE M'EN RENVOYÉE UNE NOUVELLE