Dollar Rent A Car UAEReviews of dollaruae.com

Je viens à Dubaï tous les mois , après avoir fais toutes les agences de location au Terminal 3 , ( j’ai vue par hasard cette agence ) rencontre avec une équipe au top , de l’accueil à service voiture Exterieures. Et tous particulièrement à Synica qui m’a facilité tous … Vraiment au top et je recommande à 100%

We paid in advance, but when we arrived (at 6:00 PM after a 6 hours flight), they started telling us that we need to pay for this and that, they won’t take a deposit from our debit card, they said they need to debit the card entirely and will credit us back later. And the amount was 3x from a credit card

Awful service, had to write for about 2 months after car return to refund the deposit. For extending the rent they charged me airport parking fee each time when I just extended online and I didn’t go to the airport and use parking there. They charged me some bank fees too. Eventually they didn’t give any normal reporting of all the deductions they made from my deposit. So 23% of deposit they kept for nothing.

WORST COMPANY ON THE AIRPORT. ( DONT USE ) first they gave me faulty car and asked them to change it that never happened! The guy on the return was so RUDE, no manners at all, I have given over 300AED for toll charges etc they still charged 1538AED from my deposit by saying toll charges and Fines.. asking for receipts of the fines and toll when I cleared already. Not replying sent few emails No reply… Scammers Please don’t use, they take the advantage of us coming to airport and they can take the ***s because we can’t go back to them in personal and they don’t reply to your emails. SCAMMERS

The worst rent a car company in Dxb. They did not come on time to collect the car and the customer service rep on the night shift was so rude and argumentative. If I had the option to give a rating below 0 that would be it.

I had a terrible experience with the employee at the counter when I was trying to collect my car. I am usually very calm, but couldn’t believe what was happening. First, when I tried to book a car closer to my location the website would only allow me to book one at the airport, which is about 30 min. away. This was fine, since my booking was at short notice. Upon arrival, the employee asked for my documents, which I presented. I had my driving license only in electronic form through the Abu Dhabi police App, which the employee rejected. He was arguing that their T&Cs state that “All drivers must carry a locally accepted driving license”. Now, the electronic license is a locally accepted license, but he kept on referring to ‘company policy’. Since there was police on site, I spoke with a police officer and they even came with me to the counter to confirm that an electronic copy is locally accepted and that the company should help. When I arrived with the police officer at the counter, the employee spoke with his colleagues and referred to me ‘as the guy who doesn’t have a driving license’. Again, despite the confirmation from the police, the employee didn’t change his mind and kept on referring to ‘company policy’. Then the next employee came and said that my license was not valid, since it was issued in 2013, even though the expiry date on the card states that it is valid until mid-2023 and my rental agreement was for one month. It felt that there was always another excuse. This situation lasted for more than one hour, during which the manager could not be reached, since this all happened on a Sunday! I obviously didn’t want to go home to get my physical driving license, since the taxi fare was about $25 each way. On my last try to convince the employee that their T&Cs do not state that a physical driving license is required, he was just standing there. When I told him that he looked as he didn’t not care, I could see a mild smile on his face. I then wanted to cancel the rental agreement, but I was told that I could cancel online and that the company would charge me one days of rental fee. Again, there was no attempt to provide an acceptable solution, which for example could have been to ask me to bring the physical copy the next day. Bottom line, I have cancelled my rental agreement and lost 2 hours of my time and $50 on taxi fares.

Worst car rental agency ever! Not recommended at all

Service is bad, Cars different than i booked. Fuel was not full as mentioned. Very long time to return the refund (30 to 40 days). Hadden fees (They charged more for fuel while the car returned same as when I booked). They transfer the security deposit through a bank and as a transaction which coast you 65 AED and more! No feedback, No support, No call back. NOT RECOMMENDED NEVER EVER!!!