Dollar Rent A Car UAEReviews of dollaruae.com

Response from Dollar Rent A Car UAESep 17, 2026

Dear Roberto, We sincerely apologize for the inconvenience caused. This is not the service we aim to provide. Please email [email protected] with your rental agreement details or call 8004710 / 04 336 5065, and we will promptly review and assist with your case. Your feedback is important to us. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAESep 17, 2026

Dear Salman, We sincerely apologize for the inconvenience caused. Please contact us at [email protected] with your rental agreement details or call 8004710 / 04 336 5065. Our team will review your case and assist you promptly. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEAug 31, 2026

Dear Ellysa, we sincerely apologize for the long wait time, the incorrect vehicle size, and the condition of the seats. This falls well short of Dollar Car Rental's standards. We accept your feedback seriously. For further assistance, please contact us at [email protected], call 800 4710. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEAug 27, 2026

Dear Florence, At Dollar Car Rental, we ensure full transparency in every transaction. Fuel charges are applied strictly based on the vehicle’s fuel level recorded during account closing. Your itemized transaction receipt has been sent to your registered email address. For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, with your agreement number. Team Dollar, Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEAug 8, 2026

Dear Mr. Syed, Thank you for sharing your experience. We sincerely regret the disruption and inconvenience caused during the servicing and replacement of your vehicle. We understand that the main concern was not simply the replacement vehicle, but the lack of clear communication and the significant delay beyond the timeframe initially provided. Having arranged your plans based on the expected 2–3 hour service period, receiving the replacement vehicle much later in the night would understandably have been extremely frustrating. We also acknowledge your feedback regarding the manner in which your concerns were handled by our team. Customers should receive clear information, realistic expectations, and appropriate assistance throughout the process, particularly when a vehicle is being serviced under a long-term lease. Your comments have been noted and will be shared with the relevant Leasing and Customer Service teams for review. We would also appreciate the opportunity to look into the status of your original vehicle and the replacement arrangements in detail. For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, quoting your lease or contract reference. We are genuinely sorry that this experience has affected your confidence in continuing with Dollar, and we appreciate you bringing the matter to our attention. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEAug 8, 2026

Dear PJ, Thank you for sharing your experience. We are genuinely sorry to learn that your rental did not meet your expectations. We understand that the concerns you raised go beyond the charges themselves and relate to the overall handling of your rental, including the delayed delivery, vehicle collection, subsequent billing, and the difficulty you experienced when trying to communicate with our team. We appreciate how frustrating this must have been, particularly when you expected the agreed arrangements to be followed. We take such feedback seriously and do not want any customer to feel that their concerns have been overlooked or that they have had to repeatedly pursue our team for assistance. We would welcome the opportunity to review the circumstances surrounding your rental, including the delivery and collection records and the charges applied, so that the matter can be assessed appropriately. For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, quoting your rental agreement or booking reference. We regret the experience you had and appreciate you bringing these concerns to our attention. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEAug 8, 2026

Dear Ms. Nadine, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration, inconvenience, and disappointment you experienced throughout your rental. We understand how exhausting it must have been to repeatedly follow up regarding your vehicle replacement, fuel charge, billing concerns, contract extension, and communication with our team. We especially regret that you had to explain the same concerns multiple times and provide the same information repeatedly. We also acknowledge your concerns regarding the additional charge during the contract extension and the communication you received from our representatives. We understand why these matters would have caused significant frustration, particularly when you were expecting clear assistance and a smooth resolution. Please be assured that we take allegations regarding incorrect or unauthorized charges very seriously. We would appreciate the opportunity to review your case and the previous complaints in detail to ensure that all concerns have been properly addressed. Kindly contact us with your rental agreement or booking reference at [email protected], or call us on 800 4710. You may also reach us through our webchat at 04 336 5065. We sincerely regret that your experience fell short of the standards we aim to provide. Your feedback has been noted and will be shared with the relevant teams for review. Thank you for bringing this to our attention. Team Dollar Your Global Road Trip Partner!

Response from Dollar Rent A Car UAEJul 17, 2026

Dear Amy, We apologize for any inconvenience caused. However, we respectfully disagree with these allegations. Dollar Car Rental operates with total transparency, strictly adhering to DET regulations. Every transaction is fully documented, with receipts automatically sent to your registered email. As per our rental agreement, pending charges—such as Salik, traffic fines, or vehicle damages or repair charges incurred during your rental period—may be processed after the contract closes. As these are updated by the governing authorities respectively. We remain committed to resolving genuine concerns through our official customer care channels. Please email [email protected] for further assistance. Regards, Team Dollar