Car is clean and no worries on that part
HOWEVER, regarding delivery and picking up, you can forget about being on time. They had 6 hours delay on delivery and collection. Therefore, I wouldn't recommend this company, unless you have no time constraint.
Response from Dollar Rent A Car UAEOct 2, 2026
Dear Louis,
We sincerely apologize for the delay in delivery and collection. We understand how valuable your time is and regret the inconvenience caused.
Please contact us at 800 4710 or [email protected] so we can investigate and assist you further. We value your feedback and the opportunity to improve.
Team Dollar,
Your Global Road Trip Partner!
D
Еркин К.
I rented a car from Dollar for around…
I rented a car from Dollar for around 18 months, and I had a very positive experience throughout the entire period.
The team was always responsive, helpful, and professional. Their policies were clear and transparent, and I never faced any unexpected issues or hidden charges.
A special thanks to Rhubi and Tabish for their support and excellent service. They were always responsive, helpful, and made the whole rental experience smooth and easy.
I’ve now decided to go with another option that better suits my current needs, but after 18 months with Dollar, I can confidently say they are one of the most reliable car rental companies in Dubai.
Thank you to the entire Dollar team, and especially Rhubi and Tabish. Highly recommended!
Response from Dollar Rent A Car UAESep 17, 2026
Dear Yerkin,
We truly appreciate your review! It’s fantastic to know our team provided the high level of support you deserve. We strive to make every rental a smooth, collaborative process. Wish you safe drive.
Team Dollar,
Your Global Road Trip Partner!
RV
Roberto V.
Dirty/smelly car and lack of response
I rented a car from this company through SelfDrive. The car delivered to me was not clean and it smelled like an ashtray. It triggered my asthma. I requested for a replacement which came only after several follow up calls.
I've left messages on their WhatsApp number to coordinate return of the car. I was asked to call either of the 2 phone numbers or send an email. I called both numbers but only got through the answering machine that asked to wait - all calls I waited on average 8 minutes each. I sent an email early morning - it's now late evening and still haven't received any response.
Response from Dollar Rent A Car UAESep 17, 2026
Dear Roberto,
We sincerely apologize for the inconvenience caused. This is not the service we aim to provide. Please email [email protected] with your rental agreement details or call 8004710 / 04 336 5065, and we will promptly review and assist with your case. Your feedback is important to us.
Team Dollar
Your Global Road Trip Partner!
SS
Salman S.
Absolute trash
Absolute trash. Delivering the car late was one of the issues but even worse is that they don’t pick up when we call their call center. Been chasing them for refund and still haven’t received the deposit back.
Response from Dollar Rent A Car UAESep 17, 2026
Dear Salman,
We sincerely apologize for the inconvenience caused. Please contact us at [email protected] with your rental agreement details or call 8004710 / 04 336 5065. Our team will review your case and assist you promptly.
Team Dollar
Your Global Road Trip Partner!
EJ
Ellysa Jade S.
very poor staff service and dirty car
very poor staff service, waited for too long in the counter. we booked for 7 seater but gave us 5 seater car with a lot of stains in the seat.
Response from Dollar Rent A Car UAEAug 31, 2026
Dear Ellysa, we sincerely apologize for the long wait time, the incorrect vehicle size, and the condition of the seats. This falls well short of Dollar Car Rental's standards. We accept your feedback seriously. For further assistance, please contact us at [email protected], call 800 4710.
Team Dollar
Your Global Road Trip Partner!
FH
Florence H.
Attention arnaque
Attention arnaque : dollar m a facturé des frais d’essence ( le réservoir était soi dianat rempli aux 7/8 eme ) alors que j’ai fait le plein d’essence juste avant la restitution .
Loueur à fuir !!
Response from Dollar Rent A Car UAEAug 27, 2026
Dear Florence,
At Dollar Car Rental, we ensure full transparency in every transaction. Fuel charges are applied strictly based on the vehicle’s fuel level recorded during account closing. Your itemized transaction receipt has been sent to your registered email address. For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, with your agreement number.
Team Dollar,
Your Global Road Trip Partner!
SM
syed M.
If there is an option to give 0 star
If there is an option to give 0 star, I will go for that, absolutely pathetic post sales customer service. I am on a long term lease with them, they picked up my 7 seater at 2pm and gave me a dinky car stating that my car will be returned post service in 2-3 hours. I setup my going out plans based on that. After 5 follow ups, I got to know that my car is not ready and they deliverd a lower grad 7 seater at 12am at night. when you are on the call with them, they customer service staff hates apologising and will come down to 'This is what we have'. Also no eta on when my actual car will be returned. I was looking to rent another car as a long term from them but will take my business somewhere else. Also will check how can I get out of this contract
Response from Dollar Rent A Car UAEAug 8, 2026
Dear Mr. Syed,
Thank you for sharing your experience. We sincerely regret the disruption and inconvenience caused during the servicing and replacement of your vehicle.
We understand that the main concern was not simply the replacement vehicle, but the lack of clear communication and the significant delay beyond the timeframe initially provided. Having arranged your plans based on the expected 2–3 hour service period, receiving the replacement vehicle much later in the night would understandably have been extremely frustrating.
We also acknowledge your feedback regarding the manner in which your concerns were handled by our team. Customers should receive clear information, realistic expectations, and appropriate assistance throughout the process, particularly when a vehicle is being serviced under a long-term lease.
Your comments have been noted and will be shared with the relevant Leasing and Customer Service teams for review. We would also appreciate the opportunity to look into the status of your original vehicle and the replacement arrangements in detail.
For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, quoting your lease or contract reference.
We are genuinely sorry that this experience has affected your confidence in continuing with Dollar, and we appreciate you bringing the matter to our attention.
Team Dollar
Your Global Road Trip Partner!
PJ
PJ
By far the worst customer service with…
By far the worst customer service with any company I’ve come across. If I could give this company negative stars I would. Do not use them!!! They are complete scammers. They dropped off the car late and then proceeded to charge extra days costs because they forgot to pick up the car when agreed. They then went on to being completely dishonest. Rude customer service staff and completely incompetent. I have escalated my case to Hertz as it’s about principle. There is no way they have been voted best customer experience.
And to add they do not answer their phones, reply on email, WhatsApp or their chat facility!!!!
Response from Dollar Rent A Car UAEAug 8, 2026
Dear PJ,
Thank you for sharing your experience. We are genuinely sorry to learn that your rental did not meet your expectations.
We understand that the concerns you raised go beyond the charges themselves and relate to the overall handling of your rental, including the delayed delivery, vehicle collection, subsequent billing, and the difficulty you experienced when trying to communicate with our team. We appreciate how frustrating this must have been, particularly when you expected the agreed arrangements to be followed.
We take such feedback seriously and do not want any customer to feel that their concerns have been overlooked or that they have had to repeatedly pursue our team for assistance.
We would welcome the opportunity to review the circumstances surrounding your rental, including the delivery and collection records and the charges applied, so that the matter can be assessed appropriately.
For further assistance, please contact us at [email protected], call 800 4710, or reach us through our webchat at 04 336 5065, quoting your rental agreement or booking reference.
We regret the experience you had and appreciate you bringing these concerns to our attention.
Team Dollar
Your Global Road Trip Partner!
