Dollar Rent A Car UAEReviews of dollaruae.com

الموظفة في مكتب فندق نوفوتيل كذبت علي بخصوص نقود التامين. وهي الآن لاتجيب على اتصالي. فرع فندق النوفوتيل. كل مرة تعطي سبب مختلف

I rented a car for delivery. It didn't arrive at the delivery time. I tried calling all listed numbers but they didn't answer or the number took me to the wrong office. I went to the rental shop myself an hour after my car was supposed to arrive and it wasn't ready. The staff were nice but the companies systems are not goo.d

Their site is nice, new cars, and reasonable prices. That was my first impression, so I went to their small desk in Al Jimi mall in Al Ain, where the guy there told me I was required to have a credit card. I have a high enough salary that I never needed to borrow money. I am buying a Suzuki Baleno next month and I wanted to try it further, because a test drive isn't enough for me. Anyways, no credit card means no car, the man said, because we need to take a deposit first. I said I can cover twice the deposit if that was the case, but the answer was still a no. Felt strange that the site never mentioned that cash and debit payments were not accepted, so I kindly suggested he tell the management to add a very clear "no cash or debit" notification on the site and he turns to confrontation mode saying in quite the rude tone "sir, if you read properly, you will see that credit card is clearly mentioned"... ok, thank you so much. I caller their Abu Dhabi call center but there was no response (call picked up but no sound whatsoever" and my Whatsapp message is still unanswered after 12h.. quite reassuring in case you get an emergency. Reading other reviews here made me really happy I did not rent a car from them.

So bad service

The ever best professional team in rental cars. They advice you and gives the best prices for Luxury Cars. Thank you Adharsh (Dubai Call Center), he assist me to rent a car and answered my questions briefly.

Review for Dollar Car Rental Dubai I recently had a highly disappointing experience with Dollar Car Rental Dubai, marked by a lack of transparency, poor communication, and unprofessional customer service. I specifically booked an Infiniti QX55 for a month and confirmed delivery for a crucial meeting on Saturday morning between 9:00 and 10:00 a.m. Despite their assurances, the car didn’t arrive on time, and I received no updates from them. After repeatedly calling to check on the status, I was finally told they would send an Audi A6 instead – a substitution I neither requested nor approved. This company’s disregard for honoring agreements and their failure to communicate proactively show a lack of customer focus and reliability. I expected professionalism but received neither the car I booked nor the service I was promised. If you’re looking for a rental company that values its customers and fulfills its commitments, I would advise looking elsewhere.

Dollar Rent A Car UAE is an appalling joke of a company. My experience of a monthly rental just went from bad to worse. I reserved a car for a 1 x month period. The car was delivered to our home. The price was reasonable. All good so far, but that's where it stopped being OK. The car was not in a good condition mechanically, and the stench of dampness from inside the vehicle suggested it had been underwater in the great floods of Dubai earlier this year. There were many warning lights on the dashboard including the engine warning light. After much discussion and resistance from Dollar over the following days, they eventually agreed to change the car. Car No.2 was another vehicle exactly the same as the first. I was relieved when I entered the car for the first time as there was no stale stench this time. However, during the first journey it quickly become apparent that this car was no safer than the original. When accelerating (automatic gearbox), the car would shudder violently and splutter and felt like the engine was going to cut-out or explode at any moment. This was incredibly dangerous, especially on the motorway when the car suddenly started juddering inexplicably. My kids were terrified. I raised another complaint and after more than a week Dollar eventually (having been prompted on several occasions) responded. They said that they had no other cars in the same category so if I wanted to change the car I would have to pay for the upgrade myself. Of course, I disagreed with this as they had not been able to fulfill their commitment to me under the original agreement. Again, after a huge amount of resistance, they eventually agreed to replace the car. The third car (now in week 3 of the month rental) was better and fine for the rest of our rental period. A few days before the end of the rental I asked if I could extend the rental by 1 x week. No response. A day later I made the same request again. No response. On the third day I received 2 x invoices from Dollar for the additional week (no communication accepting the extended period ever came). One was for the equivalent of 2 weeks' rental, the other for more than the entire month's rental! I contacted customer services. No response. I then phoned customer services and was told that the rental price for the additional week would be prorated from the monthly rental cost. Great. I informed the sales assistant that I would not be extending the rental at the end of the week and that they could come and collect the car any time that suited them. This was (supposedly) noted. When pick-up day arrived I was in a business meeting and a Dollar representative repeatedly called me. As soon as I didn't pick-up, they immediately called again, and again, and again, and again. The ignorance in just calling back repeatedly is disrespectful and incredibly rude. Thank you Stalin (his real name!) for continually disturbing me during a meeting. Eventually 2 x guys arrived to check the car and take it back. I was asked to sign the end of agreement paperwork, which I did. They then gave me the final invoice which included 1 x additional day's rental as I had not asked for the car to be picked-up prior to 09:45. Apparently this clause is in the small print, even though I had told the sales person 2 x days earlier that I would not be extending and that they could pick-up the car whenever it suited them. They put be on the phone to their line manager who was belligerent, rude, and repeatedly spoke over me, shouting at me when I was still talking to him. I had to walk away as I was so incensed. So, as they keep a huge 'block' on your credit card when you make the initial booking, they have deducted the additional days rental from my card knowing full-well that I did not want or need this day. This is criminal and I will NEVER use Dollar again. They are a joke of a company and trade on deceit and lies. And their managerial team are absolutely appalling. Just look at the ratings for Dollar here. As a company you're only ever as good as your Management team. Shame on you Dollar. You have stolen money from me and you know that there is absolutely nothing I can do about it.

They are charging so much for security deposit for 1 day rental. This is pure BS to be honest be careful with dealing with this car rental and they also didn’t state full terms and conditions upon reservation which is misleading to customers