Dollar TreeReviews of dollartree.com

I shop at the Dollar Tree on 12 Mile near Mound in Warren, MI. I paid for my $8.95 bill with a $20 - i received change for a $10. I explained to the cashier I paid with a $20 she argued said I paid with a $10. I only had 3 $20's dollar bills in my purse. I realize it is only $10 but it is the principle - pretty much calling me a liar. There was a line of people behind me - she said if my register is $10 over i will call you - leave me your number. I did - but of course I never heard back This was last Saturday - the very first register. I am still angry which is why i am writing this review. Bonnie Addis

Still had christmas items for sale marked down. Part was 1/2 off ($0.50). The tins that I was most interested in was ringing up for 1 penny ($0.01). The associate mgr contacted the manager and was told they could not sell those to us. We left all of it. Either you want to sell the merchandise or you don't.!

Very much annoyed considering I love this store. I made an order of 300 dollars online. Many items I wanted could only be shipped to my home and others were free to be picked up. I ordered a set of dishes, (large plates, small plates, bowls, and mugs) mugs arrived broken, and the small plates and bowls were canceled by the company. Basically I ended up with only the large plate. Fine, I can deal with that. I ordered candles and other items to make gift bags for Xmas and when I didn’t receive a set of 12 candles I called custom tee service. This is where I was surprised and annoyed! Woman in the phone tells me that I need to call and check with ups and not dollar tree. I tell her that I received a package from their company with gift bags that I didn’t order and Suggest they made a mistake and swapped my package with someone else’s. She then tells me I need to take this box to my nearest DT. ( I live in center city, I do not drive) I mention this to her and she can do nothing to fix the situation, I ask for someone higher up and he can do nothing either? I then emailed the company and of course didn’t get a response back. They couldn’t send me 12 candles that I had paid double for after shipping? I’m going to be a Karen and say customer service is trash and I surely will not be ordering from this company again.

Maplewood, MN Dollar Tree employee at checkout was rude and disrespectful. There were 32 people standing in line to checkout. One checkout employee helpful and moving people out of line. Our line employee ride and chatting constantly. We stood in line for over 15 minutes while she talked loudly with customer and helped her unload the cart of each item before ringing each item up. We were not the only customers upset with her attitude and actions. We moved to another line. She was ringing up the same customer as we were leaving the store 15 minutes later. Will not shop in Maplewood Dollar Tree again. Happened December 23 at 3:10 pm.

DollarTree str 3402: str manager Duruan was disappointing, disrespectful, rude, wrong, calling & shouting at customers. I paid for two items he refused to give my my two items. He is out of uniform and out of line with customer service.

Went to a Dollar Tree at 4:00pm and there was nobody in the store. All doors were locked and a handwritten note was on the ground slowly being blown away by the gentle breeze. Irregular closing happens often at this store and it is very inconvenient. It is hard to plan a shopping trip when store hours change frequently The posted hours indicate the store is open until 10pm. How can a store like this stay in business? When open, there are boxes on the floor and few cashiers. Some of the cashiers are rude. Very sad state of affairs for this Dollar Tree. I hope things improve soon otherwise they should be shut down.

Why exchange? Why can't I get my money back when I have the receipt. So if I don't have a receipt I can still go in and exchange? Who is running this company! Something's need to change! Sometimes PEOPLE JUST WANT THEIR, money back... Big boss where ever you are!!! Even if it's like that have a sign on the front of your store! Let's not be money hungry.

I wish I had captured the customer service person's name. It was today, December 18, at around 3p ET. She had dark short hair and a tattoo on her wrist. She was so polite and kind. Made me feel like coming to the store made her day. She was so kind and friendly. I was so impressed at her customer service skills.