Dolce VitaReviews of dolcevita.com

I see all the poor reviews however, this was not the experience that I had. Customer service was prompt in responding to my questions as I did have doubts due to the reviews. I decided to make my order of the Bamby Bine Leather heel. It was shipped in a timely manner and I received them just as fast through fedex. The shoes were comfortable and looked and fit just as described. I am really satisfied with my order and I would definitely order again. I reside in Canada and ordered through the Canadian website, I’m not sure if this makes a difference,

I was interested in placing an order with this company, but, there prices are way out of whack for shoes that are not real leather or suede. They do not have an actual size dimensions of the shoe they are selling. I looked at the reviews and immediately decided not to shop on line or even visit their store. They do not seem to care or do anything about customer complaints, the list goes on and on. Delays in shipping/not returning emails/ delaying refunds and in some cases no refunds were issued. BAD BUSINESS

These people lie constantly and promise items they do not have in stock. I have experienced it now in 3 occasions. Sine if us can not buy stylish affordable shoes everywhere for I am a size 13, so I tend to come back repeatedly for more and more mistreatment. But, this is the last time. The BBB needs to look in to this place and their fraudulent tactics. You charge me for something you don’t have and can’t deliver, and then lie about it.

Tried it, not going back

I ordered a pair of satin heels despite all of the terrible reviews on here. I’ve been searching for the perfect pair of heels to wear for my wedding, and I fell in love with the Dolce Vita Parlo Satin Heels. I just couldn’t find anything I liked better, so I took the risk. They arrived in less than a week, and they are GORGEOUS. Soft satin, thick comfortable heel, and they look fantastic with my gown. I don’t understand all the reviews here claiming that it’s a scam, and I felt the need to write this review to set the record straight. Not a scam. Beautiful heels. If you’re on the fence, buy them.

Wished I had came on here before to see the way this company treats customers. Sent me a damaged shoe which I sent back the very next day May 26, 2025 . To this date they have not credit back my card. Never ever have I seen anything like this. The day I received the shoe I informed them of the damage, they offered 20% discount to keep the old shoe which I declined and advised I’ll be sending back the shoe. I received a return label and shipped back immediately. 2 weeks ago I reached out to them concerning the refund which they advised they would escalate as they can confirm the warehouse received the returned shoe yet still no refund. I hope someone from dolce vita sees this and solve this right away. My order number is #70237

BEWARE!!!!!!!! SCAM!!!!!!!!!!!!! Absolutely horrendous experience. I ordered sandals over a month ago. No message prior to that stating that it was going to take a certain amount of time for me to receive them. A month later, not even shipment information has been sent to me. I reach out to customer service, one of the individuals tell me that they can give me a refund. Another customer service person then reaches out and tells me that is not possible and that my order has already been processed. So basically they process my order when I reached out to tell them that they had missed my order completely. I still have no idea if I am going to even get my order, and I spent over $100 with this company.

Great shoes: super comfortable, nice colours and very stylish. Anthony, the Manager, was so helpful and accommodating with Miranda helping me too that I ended up buying 3 pairs for myself, a pair for my youngest daughter, my oldest had just bought her wedding shoes & handbag there. A very happy customer!