Dolce VitaReviews of dolcevita.com

Be aware that they sell these boots without having them in stock. You purchase them and then they wait two weeks and end up canceling your order. I ordered the wine color in a 7 and two weeks later they canceled it saying there was something wrong with their system. I then saw they had a 6.5 in stock so I purchased that instead because I was actually sizing up by ordering the 7. It had been 6 days and I still didn’t get an email saying they were shipped, so I looked on their website to see if they still had the boot in stock, or if they were going to cancel my order again. Their website showed the boot in stock. I just received another cancellation! They were still selling a boot they didn’t have to customers 6 days after I purchased! So be ware that when you order an “in stock” shoe, you really aren’t!

Ordered boots valued at close to $30O as a Christmas gift for my daughter on December 11th and it is now December 29th and they still have not shipped! I have emailed multiple times an just get apologies with no clarification on when they will ship. The shipping statement state standard shipping is 5 to 7 business days. They are still selling the boots on the website so they clearly are still in stock. I will never order shoes or boots from this company again!

Charge a restocking fee fro returns. Won't try another size because of this!!!!

Ordered Gibson Ballet Flats on 11-27-25. The gentleman in customer service was really patient and kind, but unfortunately each time of the 20+ times I called, It's been almost 3 weeks. I was told my shoes are in stock and they'd be shipping out today. Today, I was told there are 5 left in the size I ordered and I am number 7. These were a Christmas gift and I'm really thinking they aren't making Christmas. I really hope these shoes aren't awful and she is happy with them. Reading the reviews, I am now even more scared. I'd cancel but reading the reviews, not sure that would work either. Edit: December 20th. The shoes shipped. They are supposed to be here in 4 days.

Placed an order online on Nov 28th, and as of today Dec 11th, my order still hasn't shipped yet. Reached out customer service to request a cancel and they stated due to their policy they cannot cancel my order and must wait til it is fulfilled.

I bought my red boots at Macys and love them no problem at all! Go to Macys and buy your Docle Vita. You can try them on there . I’m satisfied with my boots.

Shoes did not fit. Quality is not up to par for the price. Their return process is abhorrent. They require you to drive to a FedEx location with a QR code instead of giving you a FedEx mailing label to send back from any FedEx affiliate. I had to pay $4.95 for return shipping and drive 1.5hrs round trip to the nearest FedEx location. Even when I emailed them to find a solution I was offered zero help. I will never be ordering from this company again. Buyer beware.

Terrible customer service. My daughter received a defective shoe and they are unwearable. Unfortunately she is a teenager and told me after the return window. I asked for a replacement and sent photos showing where the shoe is defective and how the shoes look unworn. The company wouldn’t send a replacement. They have lost my business and I have been a great customer until now. I won’t spend money when I don’t feel respected.