Dolce VitaReviews of dolcevita.com

I am extremely disappointed with Dolce Vita’s customer service. I returned a pair of shoes over a month ago using their return process. The return was received by the company, and when I contacted customer service two weeks ago, I was told that my refund was still being processed. Since then, I have received no updates and no refund. For a company that advertises easy and fast returns, this experience has been anything but easy or fast. A month is more than enough time to process a return that has already been received. Customers should not have to repeatedly follow up to obtain a refund they are owed. At this point, I am left wondering whether I am expected to simply give up and forget about the money. I hope Dolce Vita will finally resolve this matter and issue my refund without further delay.

If I could give zero stars, I would. Dolce Vita sent me the wrong colour shoes. When I tried to call their customer service on a Friday, they were closed, but I was not aware as there was no message on their phone lines or website to say they were closed. The recorded message did say they were open from Monday to Sunday though! Twice I spoke to their "customer service", and the experience was terrible. After seeing the other reviews here, I completely agree with all the negative reviews. This is an indication of what's to come for this company. "Customer service reps" at Dolce Vita, start looking for a new job!

Over 1 month and I’m still waiting for my refund! I emailed Customer Service and they replied with some boiler emailed them that my return is in process which what do they mean? My package was received at the facilities a month ago and I still don’t have my money back!

Poor product and even worse customer service. I ordered the Serina sneaker - arrived, beautiful shoe, the size was completely off. It was marked correctly but was actually at least a whole size smaller than marked. I tried to exchange for a larger size but because it was final sale, they refused. This is clearly their fault - the shoe is not even close to the correct size - and I don’t even want my money back - just a shoe that fits. Horrible! I will never shop here again.

They do not communicate about shipping delays on the front end. I called to see where my order was and I was told it would be shipped by the weekend. It was not. 12 days and no shipping update is not okay. They refused to cancel the order because it was already released to the warehouse. Extremely frustrating. I love their shoes, but I will not buy from the company directly anymore.

I used to love Dolce Vita, they were honestly one of my go-to brands. But over the past year or two, the customer service has completely gone downhill. Orders are not shipped within a reasonable timeframe, and what’s worse is their website doesn’t reflect accurate stock. You can place an order, thinking something is available, only to be left waiting with no real updates, and it honestly feels like they have no intention of providing any meaningful updates at all. Then, out of nowhere, they’ll claim the item is “low stock” even when it’s a newer item that was just listed, which makes the whole situation even more frustrating and confusing. Customer service reps are not helpful either. It often feels like they don’t actually know what’s going on, and you end up getting vague or inconsistent answers just to move the conversation along. The most frustrating part is the email communication is you’ll receive the same copy-and-paste response from “different” representatives, which feels dismissive and honestly a bit gaslighting when you’re just trying to get a clear answer about your order. It’s disappointing because the brand used to be reliable, but now the overall experience just isn’t worth the hassle.

Horrible and shady business. I first ordered two pairs of boots to come in time for my holiday. I ordered overnight shipping, they came 5 days later and not in time for me to take with me. I called and they were like ohh sorry here is your money back for shipping. Then I told them I wanted to return them. They sent me the return slip, but they shipped them in 2 different boxes. I asked for two different return slips and they refused. I got to Fed Ex and Fed Ex told me they cant accept the same label for two different boxes, the guy gave me a huge box that fit both of their original boxes and was very helpful. I told him to take it up with Dolce Vita as they dont care, and he said yea we have nothing but issues with them. So right there another red flag. My return was sent and delivered on a Friday. After a week no reimbursement, someone said ohh I see we have it it shouldnt be long. We are going on almost 3 weeks now, of no reimbursement. I emailed again and now all of a sudden they can issue it later today. What type of scam are they running here ? where they think customers wont notice that they never got their hundred of dollars reimbursed ? 3 weeks? and the only time they say they can refund it immediately is when the customer reaches out ? also said this will take 2-3 days to reflect on my account once they process it. In conclusion they are not trustworthy on any level. I believe I will be monitoring my account for the $285 they owe me, which should have been reimbursed to me over a week ago, and if it is not here in the next 3 days ill be filing a fraud charge with my bank, the attorney general, and the BBB. Should be ashamed of yourselves.

Placed an order for 2 pairs of shoes on 9/25/25. Broke into 4 payments that I paid in full in November. I received boots in October, but did not receive the flats. I have contacted them several times. They didn’t tell me until 2/4/26 that the flats are out of stock and I haven’t been charged. I contacted several times to say I paid for the shoes and I need a refund. They tell me that since the order is so old, they can’t give me a refund and only offer a store credit. This is their fault not mine. They essentially stole $50 from me. Horrible company.