patricia S.
Very happy with our Dogtra training…
Very happy with our Dogtra training collars and their customer service.

For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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patricia S.
Very happy with our Dogtra training collars and their customer service.
Lisa C.
Was instructed by customer service to send in unit for repair when we noticed the volume dial was inaccurate. (The unit is less than 2 years old and used infrequently.) Notified a week later that technician recommended several additional repairs (including battery and antenna change) and that none of it was covered under the warranty. Customer service representative was rude and cut me off when I tried to say that I didn't want all the repairs. Will not buy another Dogtra product as they do NOT stand by their products and customer service is poor.
Response from DogtraMay 9, 2019
Hello Ms. Clayton, Thank you for your review we do appreciate your time in placing a review. We apologize for the discourteous way your we’re spoken to, we will address this matter. We do have analog phones that can cause delays which in turn cause the customer service rep to speak over customer at times. We apologize if this also occurred, we aim in provided great rapport with customers. As to the repairs that were requested, we do have to advised customer that our systems do have a 2 year Limited Lifetime Warranty. The details of what is covered is in the back of the manual or on our website at https://www.dogtra.com/warranty We would be more than happy to go over the information that we have for your system if you would like but everything we have does indicate your system is out of the 2 year warranty. Of cause, you do not have to proceed with the repairs but we will always advised you of want needs to be repaired to have the system running up to par. Please do not hesitate in emailing us at [email protected] or giving us a call back at the phone number listed below if you have any further questions or concerns. Sincerely, Dogtra Company Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm
Kathy
Best e collar ever very prompt service and delivery I have recommended this exact product and company to quite alot of people
Carol Z.
I bought Dogtra's Obedience Collars #1902S previously and I'm buying them again! I only have one Doberman now but I like having 2 collars so I can charge one while the other one is in use. There's a 2 year limited warranty on them but my first set lasted more than 5 years! Before buying Dogtra I bought 2 other kinds of Obedience Collars, neither one worked appropriately which made training a nightmare. I will only O-N-L-Y buy Dogtra products now.
Jonathan -.
Great, quick customer service response.
Jeff M.
Been using dog tea for my police k9 for almost 5 years. Easy to use and reliable. Would recommend the collar.
Dan K.
Love their products!
Kim H.
Excellent customer service before, during and after my purchase of new one and repairs on my 10 plus year old one. Quality product!