DogtraReviews of dogtra.com

My compliments to the customer service team at Dogtra for their prompt and thorough service on my bird launcher.

Ich habe ein ein Dogtra Halsband gekauft. Sehr sehr selten benützt. Leider war der Akku schon nach 1 Jahr auffällig schwächer. Jetzt 3 Monate VOR Ablauf der Garantie lässt sich das Gerät plötzlich nicht mehr laden. Ich habe daraufhin Dogtra-shop.de kontaktiert. Ich sollte es zur Überprüfung einschicken (Versandkosten sind selbst zu tragen). Nach 2 Wochen bekam ich eine Mail, dass mein gekauftes Produkt aus der Garantie fällt, da es durch Dritte geöffnet wurde und Feuchtigkeit im Inneren ist. Wir haben dieses Halsband nie geöffnet. Warum sollten wir auch? Wir bekamen einen Kostenvoranschlag von 176,47€ + 9,99€ Versandkosten. Der Hersteller preist auf seiner Seite an: "Jedes Dogtra Modell welches Sie bei uns erwerben hat selbstverständlich eine Garantie von 2 Jahren" Daran halten sie sich aber nicht, und geben den Kunden auch noch die Schuld für das defekte Gerät.

Had issues with failing chips during COVID. Nicholas, worked several hours over the phone attempting to correct issues. The third unit works great and we use it daily. BEST customer service I have ever encountered. Thumbs Up for DOGTRA! HAPPY. HAPPY, HAPPY!

I had an original Collar and hand set that I have been very happy with. We obtained a 2nd dog & I wanted to add another collar to it. Dogtra was excellent at suggesting how to add to my original situation & walked me through the pairing of the two. Their response to my email was timely & I they have exceeded my expectations. This is an exceptional product and their employees are there to assist you. I would purchase this product again and highly recommend it!

Rubber shock button got stuck down. Customer service wanted me to fill out a form and send it back for repair. Fortunately my dog is trained to respond to vibrate and very rarely need to shock, so I turned shock level to zero to reduce the risk. According to their customer service, "I have been here a very long time and yes I have seen this happen in my many years but this is not a daily issue". She confirmed that this is a potential issue on all models as they use the same rubber button. Buying a different brand...

Horrible equal apple/iphone info 7yr behind Garmin 3 yrs behind THIER OWN APPLE App all customer service says is its in development but they did upgraded android for new system same app tech company designed generation 1/2 for apple phones but only gen2 system androids thats being prejudice. And bias was told equal though nick customer service/tech told me had to because they don't say apple user are only garantee full option user

Purchased Dogtra 282 collar. Receiver and battery went bad shortly after one year warranty expired, despite very minimal and non aggressive use of collar. Had to pay to repair. I agree with other reviews that this product is not designed to last beyond the short warranty period.

Would highly discourage people from Dogtra products. Go with literally any other brand. Long story short, my collar fried my dog without my control & customer service was like "eh, it happens". I sent in the collar for a diagnostic check & they sent it back with zero feedback and hasn't worked since they sent it back.