Julian L.
No package, no response - Turns out it was not Doggykingdom's error
I posted the review below (1 Star) a week ago and it appears that I was too quick to put the blame on Doggykingdom (DK), when in fact the problem was with the United States Postal Service who were responsible for the last mile of the delivery. DK contacted me quickly after my last post and provided me with the USPS Tracking Number. The USPS could not provide that to me and claimed that they had never seen the package and that it was probably a fraud delivery. DK followed up with me numerous times to find out whether it had finally arrived (it has not) and have promised a replacement will be sent anyway. I did recommend to DK that they, in the future, inlcude the USPS Tracking Number with their delivery correspondence. Thank you DK and please accept my apologies. Original Post: I ordered the Doggy BackPack on April 2nd, 2022. The tracking site claims that "Your item was delivered in or at the mailbox at 3:49 pm on May 25, 2022," after "PHOENIX, AZ 85042,Arrived at USPS Facility," earlier on the same day. I was away on vacation and had all my mail on hold until May 30. I spoke to the Post Office and even went there personally. They have no record of the package being delivered there and therefore do not have a USPS Tracking Number. I sent an email to their support email address but have had no response. I called the 1-888-303-6449 which got me nowhere. I called the delivery carrier, CJ Packet at 909-809-1104, which only allowed a message to leave a callback number and I have not had any call back. I even sent a note via Facebook Messenger on their Facebook page....nothing. At this point I do not know what else I can do except to warn others that they may be in for the same results. They are lucky to get one star out of five.


