DoggykingdomReviews of doggykingdom.net

I ordered a winter jacket on 3/06/22 and as of 4/07/22 have yet to receive. I have made numerous inquiries as to when this may arrive and have been told to be patient. They cannot provide any helpful information outside of the tracking no. The last piece of information was that it was now in USPS hands since March 30. Attempts to get any information has been futile. They have completely removed themselves from any shipping details. I live in the US and understand that there may be delays but it has been in US since March 17. Very concerned over the legitimacy of this purchase.

I ordered a new, non-personalized winter jacket from Doggykingdom. It took two weeks to ship and four weeks to arrive. I measured our dog according to their chart. Due to some reports of under sizing, I went up a size level on all measurements. Once I tried test fitting the XL sized product on our 35lb labradoodle, I realized there was no way we could even fully zip it up. Their refund policy tells me that since I "ordered the wrong size" and opened it (not that their measurements are way off) I can only get a 40% credit to order some other poorly fit product from them. I'm not sure how I could ever test fit it on the dog without opening it but they must think it's possible. Also, when I emailed them inquiring about the slow delivery, they directed me to read "SECTION 17A - MANUFACTURE OF OUR PRODUCTS". We are now using them as an example of poor customer service with our clients at our design firm.

This is my 4th Harness I have purchased from DoggyKingdom and everyone has been perfect!! The size and colors were correct as well as the Name & Number. I have tried several others that you can buy in stores or online and none compare, NOT EVEN CLOSE!! This is the BEST Harness you can get for your Dogs/Kids hands down. In the future when I get a new rescue the first thing he or she gets is a new harness from DoggyKingdom! No I don't work there nor did they pay me to say this, they are just that good!!

Our dog, Reilly is a Boykin Spaniel, a LEADER dog. He loves his new harness and we really like it as well. He is properly constrained and thus his leader pulls are more under our control. The look of it is great, good materials and his name and our contact number are well displayed in great contrast. This harness has a calming effect that makes us ALL feel better!

Had to re-order the harness for the correct size, but the other items purchased were as advertised and work well.

Had to reorder jackets for my dogs. It took awhile, but Doggykingdom came through and let me exchange for larger size. Thank you to all the team at Doggykingdom.

UPDATE: 5 days ago I wrote a review in regards to the 3 dog jackets I ordered not fitting and the belief of returning the items to Austria for store credit was poor customer service. I would like to update my review to a more favorable and satisfactory outcome. I was contacted by Doggykingdom with an offer to replace the correct size jackets (at no cost to me) and NOT to worry about returning the smaller items( which I will donate to a shelter). I agreed to their offer because I liked their jacket product. This is a very generous offer on the companies part- one that I could not refuse. I am changing my original post to a more positive review- I would like to thank Doggykingdom for this offer. Many Thanks Jane Sanford

Awesome harness and Winter Jacket! I ordered here three times and everything is perfect. Delivery is fast! Customer service is great and answered all my queries. They also help me which size to get. High quality products!! ⭐⭐⭐⭐⭐ I will definitely order again for Christmas gifts. Thank you!!! Love it! It fits my dog and they are excited to put it on.