DoggykingdomReviews of doggykingdom.net

Scam company, based in China, absolute junk. All positive reviews are made up nonsense

Love my Chichi’s harness and winter jacket! Will definitely buy other products.

I ordered two separate orders on December 9th 2020. I asked about tracking and they gave me a company - HOWEVER, little did I know my items were being shipped overseas and one tracking number said I wouldn't get the shipment until APRIL!! (don't need the coats then). I talked to chat, left something on FB messenger as well as emailing. All said my orders "were on the way", but didn't have any sort of timeline. Unfortuneately, these were Christmas gifts and I thought ordering by December 9th on one of their "BIG" promotions, I am very very disappointed. I understand why they don't put on their website their shipments come from overseas - I would never have ordered them.

I ordered two coats with attached harnesses. One was too small, they sent a replacement FOC (I only had to pay postage) and advised I didn't need to return the original. I'm pleased with the coats, they are good quality. Customer service was good, only negative is delivery was slow.

Ordered 2 harnesses in 2 sizes and 2 safety car belts with an ad reading up to 80% off the 2 harnesses and if ordered safety belts 15-30% off. While placing the order online and entering my payment info, the page went blank and I had to reenter the account and product again. After editing the order I saw it gave me 2 harnesses the same size and one harness at a higher amount and size. I immediately tried to call and no one answered any of the numbers. Meanwhile my bank sent a n email asking me if I was the person who placed this order, which is unusual, and I responded yes I did. After several emails and chats to Dooggykingdom complaining about the erroneous order, it was never corrected. I did receive a $6.95 credit for the shipping and eventually after threats of calling the atty general in the California address listed and a fraud case with my bank did I receive $39.95 credit. Finally I told them to cancel my order and refund the money back to my account after threatening again with recourse. Today I was refunded $13.86 to my account making this a total of $60.76. My credit card was charged $139.92 so there is a difference owed of $79.16. I will be contacting the atty generals office tomorrow and starting a fraud case with my bank. Buyer beware. No idea that this is coming from China until I read reviews. And the reviews are lousy too.

Misleading shipping times. Business address is a purchased number in Florida, but the company drop-ships directly from China. No way to make 7-10 day delivery, garbage “store credit only” return policy. Poor communication for customer service. Emails took 48-72 hours for reply on anverage and the phone number is an automated tracking service with no actual customer service offered.

The perfect harness for my puppy- she feels safe and secure on walks, and also doesn't pull which is great. Highly recommend, we tried so many harnesses before finding this one!

Do not buy their harnesses. They are cheaply made and they do not fully guarantee their lifetime warranty. I had 2 break within a year and a half and they would not replace it the 3rd time. My dog did not chew through it. The stitching came apart each time. Save yourself the headache and go elsewhere. This has not only happened to me but a few of my family members as well. Make sure you read the fine print. I have a black and yellow lab. If you have a bigger dog stay away. They work good and very small dogs but if you have a large one do not buy from this company. You are unable to speak to anyone in authority either. Everything is done through email or chat on their website. Poorly run company with very cheaply made harnesses.