Dodo PaymentsReviews of dodopayments.com

Response from Dodo PaymentsApr 24, 2026

Hi, We take allegations like this very seriously, and we’d like to clarify a few important points. Account actions - including suspensions - are only taken following a compliance and risk review, in line with our policies and payment partner requirements. These decisions are not arbitrary and are communicated via email with the relevant reason. Regarding payouts, in certain cases (such as elevated risk, disputes, or policy violations), funds may be placed under a mandatory hold period as required by card networks. This is a standard industry practice and not unique to Dodo Payments. On taxes - as a Merchant of Record, we collect and remit applicable taxes directly to the relevant authorities. This is handled as part of our regulated obligations. Tax remittance is not something we withhold or misuse. We also want to clarify that our support team does respond to all queries, though response times may vary depending on the complexity of the case and the need for internal review. Team Dodo Payments

Response from Dodo PaymentsApr 5, 2026

Hi, Thank you for the energy, we love it! Really glad to hear the platform has been simple, reliable and smooth for you. Helping businesses sell globally without the usual friction is exactly what we are here for, and we are excited to support your upcoming products when they go live. If you ever need any help, we are always here. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver. From what you’ve described, this sounds like a duplicate charge or authorisation issue, which can sometimes happen due to bank retries or temporary holds. In many cases, one of the charges is automatically reversed by the bank within a few days. That said, being unable to get a timely response is not acceptable, and we take that seriously. We’d like to resolve this for you as quickly as possible. Since we can’t identify your account from this review, please reach out to us at [email protected] with your transaction details. We’ll: 1. Investigate both charges in detail 2. Confirm refund status or initiate one if needed 3. Ensure you get a clear resolution We appreciate you bringing this up and would value the chance to make things right. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, Thanks for sharing your experience - we’re sorry to hear things didn’t go smoothly after the initial setup. Delayed transactions can sometimes occur due to bank processing times, payment method checks, or risk reviews, but we understand how important reliability is when you’re running a business. On support - we hear you. We’re actively working on improving response times and resolution quality, especially in cases where delays impact your operations. If you’re open to it, we’d really like to take another look at your case and understand what went wrong. Please reach out to us at [email protected] with your account details, and we’ll prioritise it. Appreciate the feedback - it helps us improve. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We’re sorry to hear about your experience - we understand how critical it is for payments to go through smoothly. In some cases, payments may be temporarily held due to bank processing delays, risk checks, or compliance reviews, which are required to ensure transaction safety. That said, we recognise that a lack of clarity around this can be frustrating. We also acknowledge your feedback on support response times. This is an area we’re actively improving to ensure faster and clearer communication. We’d really appreciate the opportunity to review your specific case and provide more context. Please reach out to us at [email protected] with your details, and we’ll prioritise it. Thank you for your feedback; it helps us improve. Team Dodo Payments

Response from Dodo PaymentsMar 31, 2026

Hi, Thank you for the kind words! We're really glad to hear the experience has felt seamless and that the product design has been working well for you. We put a lot of thought into making every feature feel intuitive and right where you'd expect it to be, so this means a lot to us. If you ever need any help or have suggestions, we're always here. Team Dodo Payments

Response from Dodo PaymentsMar 26, 2026

Hi, Your platform was not “misunderstood”, it was caught. Our risk team directly tested your product and confirmed that it generates explicit, NSFW content with zero effective safeguards. There were no filters, no moderation, no attempt at compliance. The only real restriction was whether a user had paid for credits, meaning you were quite literally monetising prohibited content. To remove any doubt, independent third-party risk systems also flagged your platform as high-risk for deepfake activity. So this isn’t just our assessment; it’s consistent across external risk intelligence as well. On prior approval and termination: Approval on Dodo Payments is conditional upon adherence to our Acceptable Use Policy. The moment we detect the facilitation of prohibited activity, that approval ends. There is nothing ambiguous about this. On refunds: we will not act as the seller of record for businesses operating in violation of our policies. Any actions taken are fully aligned with our Terms and regulatory requirements. To be clear, the evidence on record is unambiguous. Your account is terminated, and this decision is final. Dodo Payments does not, and will not, support platforms built on prohibited use cases. Regards, Team Dodo Payments.

Response from Dodo PaymentsMar 26, 2026

Hi, Thank you for sharing your experience. We’re glad to hear the Storefront feature helped you launch quickly without needing to build a website and saved you time. If you ever need any help, we’re here. Team Dodo Payments