Monetisation Engine for AI-native and SaaS businesses, launch and scale globally with payments, billing, and compliance built in.With Dodo Payments, you can:- Go global instantly: Accept payments in 220+ countries with 30+ local and global methods.- Bill however you want: Subscriptions, usage-based, and one-time payments out of the box.- Stay compliant automatically: VAT, GST, and Sales- Tax handled across 220+ countries.- Ship faster: Deliver digital products and services instantly with built-in fulfilment.- Grow with clarity: Real-time analytics on MRR, ARR, churn, and retention.
Dodo Payments (dodopayments.com) has 133 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
dodopayments.com
Website
dodopayments.com
Category
Internet & Software
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Using their app is super easy, and got that done in just 1 day. Got my first payment, so really happy with them as of now.
Response from Dodo PaymentsJul 3, 2026
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the setup process quick and easy and that you've already received your first payment.
Your support means a lot to us, and we're excited to be part of your journey. If you ever need any assistance or have questions along the way, we're always here to help. Wishing you continued success with your business!
Team Dodo Payments
ME
mediamate
Fraud practices: approving account, collecting funds, then suspending under terms
My account was approved by you and allowed to process payments. It was your responsibility to review my business and determine from the beginning like major platforms whether I was eligible to use your platform or no, as I was never informed about your terms.
but Instead, you approved my account, allowed me to operate normally, and let me continue until I accumulated around USD 1,000 in sales.
Then, exactly at payout time, you permanently suspended my account, disabled the refund option for my customers, and took the funds.
This raises serious concerns about fraud practices, as it severely impacts a merchant's cash flow. You retained the entire balance as if it were pure profit, without considering the operational costs, supplier payments, and losses incurred while fulfilling customer orders.
This situation makes absolutely no sense. What potential risk could still exist after 120 days ?? with zero disputes, zero chargebacks, zero refunds, and zero customer complaints?
If there had been a genuine concern, you could have extended the reserve period or refunded all of my customers directly. But instead, after making me wait four months, you decided to permanently retain the entire balance based on a vague "potential risk." You have provided no evidence, no customer claims, no financial losses, and no clear explanation that would justify confiscating my funds.
I have repeatedly attempted to resolve this matter through email, but my messages continue to be ignored. I remain willing to settle this issue amicably and professionally. However if no reasonable resolution is provided, I will have no alternative but to escalate the matter by submitting formal complaints to the appropriate consumer protection and fraud authorities in the United States and India, contacting my embassy, and publicly sharing my experience with relevant business communities and merchant networks.
I sincerely hope you will reconsider your position and return the funds that rightfully belong to me.
Thanks
Response from Dodo PaymentsAug 11, 2026
Hi Houssam,
We have reviewed your concerns and are providing you with our final position. Our compliance review found clear evidence that you were offering IPTV-related services. IPTV is a prohibited business category under our Merchant Acceptance Policy, and this activity was not disclosed during your application.
The 120-day reserve period is intended to cover potential chargebacks, disputes, and refunds. The end of this period does not mean that funds must be released from an account terminated for a policy violation. Reserve periods and account termination are separate matters governed by our Terms of Service, which you agreed to when you onboarded with us. Because your account violated our policies, we terminated it.
We have reviewed your case multiple times and reached the same conclusion each time. The decision is final. We will not reopen the account, reconsider the decision, or release the funds outside the terms that apply to your terminated account.
We understand that you may disagree with this outcome, but there is no further action we can take on this matter. Our decision is based on our policies, our review of your account, and the contractual terms you accepted.
Team Dodo Payments
MT
Mohamed T.
The worst experience ever
The worst experience ever, I tried to migrate from Stripe to them, but with the first payment it got failed and they already deduct the amount from the client, and trying to reach the support and no one answer me, horrible support for such platform. migrating back to Stripe, not recommending this service for any one wants serious business.
Response from Dodo PaymentsJun 18, 2026
Hi Mohamed,
When a payment fails after authorization, the charged amount is automatically reversed to the customer. This is standard across all payment processors and not a deduction we retain. We also work with multiple payment processors, which makes our payment success rates more reliable than a single payment integration.
Please write to us at [email protected] with your transaction details and we'll look into this directly.
Team Dodo Payments
SB
Silimat B.
Very disappointed
Very disappointed
Nobody is responding on support
Response from Dodo PaymentsJun 17, 2026
Hi,
Slow support responses are not the experience we want for any merchant - we hear you.
Please write to us at [email protected] with your account details and we'll prioritize your case.
Team Dodo Payments
AE
Aerix
Approved, verified, then suspended before first payout
My account was fully approved and verified (Product, Identity, Bank), and Live Mode was enabled by their team. Customer payments were collected successfully, then the account was suspended before my first payout and funds were held for 120 days.
Despite repeated requests, I was not given a clear policy clause or a proper explanation. My public Discord escalation message was also deleted by their team. This felt like a poor and unfair process for an approved merchant.
Response from Dodo PaymentsJun 17, 2026
Hi,
Account approval does not guarantee indefinite access - compliance reviews are ongoing, and action can be taken at any point if issues are identified. When this happens, merchants are informed and provided with the relevant details before or at the time of any restriction. The 120-day hold is standard industry practice across payment platforms to account for dispute and chargeback exposure.
On the Discord message - we moderate our community channels in line with our community guidelines.
We're not able to address specifics without account details. Please write to us at [email protected] and we'll review your case.
Team Dodo Payments
IR
Irakli
Terrible customer treatment
Great tech as far as integration into the codebase, but no respect or consideration for their customers. By default they turn on automatic dispute resolution without even telling you about it and you automatically lose every dispute even if they're unsubstantiated. If you use this payment provider, make sure to TURN OFF VISA RDR, or you will be swindled by fake customers.
Response from Dodo PaymentsJun 17, 2026
Hi there,
We appreciate the feedback and are glad the integration experience worked well for you.
On Visa RDR - it's enabled by default and documented in our dispute management documentation. It auto-resolves qualifying low-value disputes before they escalate into formal chargebacks, which reduces fees and overhead for most merchants. It doesn't mean you automatically lose every dispute.
We're working on making these settings more prominent during onboarding so merchants can configure them upfront.
Team Dodo Payments
HE
Heaven
They review our website
They review our website, let us operate for one week, and then block us without any warning. The money gets locked for 120 days, and they don’t even guarantee they’ll release it afterward. It’s crazy, especially considering you work with Stripe and, according to them, our product is valid tbh
Response from Dodo PaymentsJun 17, 2026
Hi there,
This review omits the actual reason for termination.
Your account was not blocked without cause. Our compliance review identified serious violations including use of copyrighted content and adult/pornographic listings - categories prohibited under our policies and card-network rules. An official termination notice was sent on May 21st before further restrictions were applied.
The 120-day hold is standard industry practice for accounts terminated due to prohibited activity. It exists to cover disputes, chargebacks, and compliance exposure - not to arbitrarily withhold funds.
On Stripe: different processors have different review timelines and enforcement thresholds. Initial approval elsewhere does not override our compliance obligations.
Team Dodo Payments
BL
Bllfoad
Always not responding
Always not responding, very late replies, and a lot of customers complaining already
Response from Dodo PaymentsJun 17, 2026
Hi there,
We hear you — slow support responses are not the experience we aim to provide.
We're actively expanding our support capacity and improving response workflows to ensure merchants get timely, clear communication. Please write to us at [email protected] with your account details and we'll prioritize your case.
Team Dodo Payments
