Thibault
They are charging our customer credit…
They are charging our customer credit cards even though we don't process with them anymore! Absolutely insane illegal stuff happening here. And we can't even refund the customers because we don't have access to the dashboard anymore.
Response from Dodo PaymentsMar 15, 2026
Hey Thibault, Dodo Payments has zero tolerance for prohibited activity. Your account was terminated on July 5, 2025, following a documented third-party complaint and a subsequent card-network compliance flag confirming that your platform was engaged in clear violations of applicable laws, our policies, and card-network rules. The evidence on file is documented and unambiguous. Several statements in this review are factually incorrect. We want to clarify the inaccuracies as follows: 1. You were notified of the suspension at the time it occurred, and the full factual and contractual basis for termination has been communicated in writing. The record is clear. 2. No transactions have been processed on your account since July 5, 2025. Your account was formally closed following confirmation of your violations. If your customers are seeing charges, they do not originate from Dodo Payments. Your account remains permanently terminated. Dodo Payments supports legitimate digital businesses that align with our policies and legal requirements. Team Dodo Payments.