Dodo PaymentsReviews of dodopayments.com

Support scheint es nicht zu geben. Unternehmen und Mitglieder auf deren Seiten werden pauschal diskriminiert. Firmen, die sich nicht an die Menschenrechte halten, braucht Niemand. Finger weg!

My experience with Dodo Payments has been incredibly frustrating and has seriously damaged my trust in the platform. After using their service for four months, they decided to freeze my account after a customer purchased a larger custom package on my app. Let that sink in: a customer decided to spend more money on my product, and instead of treating it as a normal business transaction, I ended up dealing with a frozen account. As an indie founder, building a business takes time, effort, and money. Payment infrastructure is supposed to help you grow, not become a major business risk the moment your sales don't fit some expected pattern. If a transaction raises a concern, investigate it, ask questions, and communicate clearly. But freezing an account after four months of operating, because of a larger-than-usual purchase, is an incredibly stressful experience for a small business owner. The worst part is the uncertainty this creates. You rely on a payment provider to process your customers' payments, and suddenly your business is at risk because of a decision you have little control over. A payment provider should support legitimate business growth, not make founders afraid of their own customers spending more money. I understand that payment companies have compliance and risk procedures. However, those procedures should be transparent, proportionate, and communicated professionally. Based on my experience, I would strongly encourage other indie hackers and SaaS founders to think carefully before making Dodo Payments a critical part of their business infrastructure. Having your account frozen after four months because of a larger customer purchase is not the kind of reliability or peace of mind you expect from a payment provider. Extremely disappointing experience. Trust is difficult to build and very easy to lose.

Thieves! I submitted all my business details during the initial registration, and they approved them. But once I started selling, without a single chargeback or disput, they blocked my account and refused to return my balance.

AVOID AT ALL COSTS. THIS IS THE WORST BUSINESS PARTNER YOU CAN IMAGINE. We spent quite some time integrating and testing everything to make sure it works, only to get this a half year later: "We're writing to let you know that we're no longer able to support accounts operating from your registered location... Live payments and payouts on your account have been switched off." For context we've passed verification, provided all the documents etc, our account was operating from EU. 0 days to migrate. 0 warnings. Just "YOU'RE SWITCHED OFF, BYE." Our business is only just starting, so we can recover from this, but I cannot imagine the damage this could do to an established business. They treat businesses and their owners like GARBAGE. This is IRRESPONSIBLE SCAMMY behavior. DO NOT MAKE YOUR BUSINESS DEPEND ON THIS COMPANY, OR YOU MIGHT BE NEXT. And the cherry on top: "Your wallet holds a small balance that is below the minimum threshold we're able to transfer to a bank account, so unfortunately we're unable to pay it out." Sick...

scammers scammers scammers finding ways to hold funds and asking same documentation multiple times even if you submit it, their compliance issues arises once you started taking payments successfully and right when you are about to have your settlement with them.i am using other email id to report since they will start giving false justifications, their support wont entertain your query for days // weeks but will reply to trust pilot honest review immediately.. they are typical indian fraud psp. instead of dodo payments should be ROBO payments (ROBBERS)

One of the worst payment gateway is dodo payment gateway. They are just scammer who just need a small thing to hold your funds. And when they don't get any reason they will create there own reason and directly suspend your account without any clarification. For me they hold 90$ which is not much amount for me but issue is that i registered my website my website didn't changed a bit i was selling digital software. Then suddenly they replied you are selling gaming tools so we suspended your account when i checked hole issue they didn't replied anything when i checked everything then i realized they suspend my account for that website which is not in there scope for example they banned account because.org website selling games which is completely separate. And on .com i was selling software they .com by saying you selling gaming tools. Never trust those scammer instead of go with any other company.

Poor support, poor setup.

I had an awful experience with Dodo Payments, and after what happened to me I would not trust them with a serious business. I used them for almost 2 years with two completely normal products, both educational web apps for driving theory lessons and practice tests. Then out of nowhere they decided they no longer supported my business and kept insisting I was somehow connected to Russia. I explained 6 or 7 times that I am NOT from Russia, I am NOT based in Russia, and my business has nothing to do with Russia. Russia is far away from where I live. They still kept repeating the same nonsense. At that point, it honestly felt like dealing with a completely incompetent compliance team that either could not understand basic information or simply did not care enough to check it properly. Then they refunded around €600 to my customers. So after almost 2 years of processing my payments and taking their fees, they suddenly reversed legitimate customer payments because of a reason that was factually wrong. That is ridiculous. If your compliance process cannot even identify what country a merchant is actually from after being corrected multiple times, you should seriously question whether your team is competent enough to be handling people's businesses and money. For a small founder, €600 is not nothing. It is customer acquisition, advertising spend, time, revenue, and trust. My advice: do not make Dodo Payments your only payment processor. My experience was that everything worked for almost 2 years, then one day their team made a completely wrong assumption, ignored repeated corrections, refunded my customers, and left me dealing with the damage.