Steve W.
It says it is free until you actually…
It says it is free until you actually try to use it. I tried the trial and it did not convert my pdf to a document. Disappointed....
Response from DocumentgeniusMar 26, 2026
Thank you for your feedback, and we’re sorry to hear about your experience. Our service offers a trial that provides access to all features during the trial period, after which it renews into a subscription unless canceled. We understand how this may have been frustrating, especially if the conversion did not meet your expectations. If you’re open to it, we’d be happy to take a closer look at the file you tried to convert and see how we can help improve the result. Please feel free to reach out to our support team—we’re here to assist.