Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

Showing 35 reviews with 3 stars · Clear filters

Leslie
Oct 19, 2026
After I found the template
UPDATE I received a response from the company saying that the inability to print was due to settings on my computer. So I am updating the rating because they were so quick to respond. I rechecked my settings and still was unable to print it. I chose to use another service that ultimately printed just fine. Documentgenius asked me to remove my review, but in good conscience, I couldn’t do that. After I found the template, loaded all of my information, signed up for the free trial, I was not able to print the document. Poor results.
Response from DocumentgeniusOct 20, 2026
I am very sorry to hear that you couldn't print your document after completing all those steps. We know how valuable your time is, and we apologize for the hassle. We'd love the opportunity to fix this for you immediately. Our team will be reaching out to assist you further.
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Daniel N.
Oct 15, 2026
Seems buggy
Seems buggy. Had difficulty loading files
Response from DocumentgeniusOct 15, 2026
We're sorry to hear you had trouble loading your files. We understand how frustrating that can be and appreciate you bringing this to our attention. We'll reach out to you directly to help address the issue.
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Doris P.
Oct 4, 2026
Good experience
Good experience. Canceling now.
Response from DocumentgeniusOct 5, 2026
Thank you for sharing your feedback! We’re glad to hear you had a good experience. We’ll reach out to you directly to assist with your cancellation and make sure everything is taken care of.
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Anne A.
Oct 2, 2026
It was difficult to change the saved document
It was difficult to edit the saved documents created and did not allow me to change the numbers in my proposal
Response from DocumentgeniusOct 2, 2026
We’re sorry to hear you had difficulty editing your saved documents and changing the numbers in your proposal. We understand how frustrating that can be. We’ll reach out to you directly to learn more and see how we can assist.
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Kathleen P.
Oct 1, 2026
I used the app once wasn’t beneficial…
I used the app once wasn’t beneficial for me
Response from DocumentgeniusOct 1, 2026
We’re sorry to hear that Document Genius wasn’t as beneficial for your needs. We appreciate you giving our service a try and sharing your honest feedback. We’d like the opportunity to better understand your experience and see if there’s anything we can do to assist. Our team will reach out to you directly to discuss your concerns and help however we can.
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REDBLOODED
Sep 18, 2026
I was able to compile/merge several pdf…
I was able to compile/merge several pdf docs but many of them were lost or not compiled. After several attempts, I gave up. Good product but not great.
Response from DocumentgeniusSep 18, 2026
Thank you for sharing your feedback. We're glad you were able to merge some of your PDF documents, but we're sorry that others were lost or not included in the final file. We understand how frustrating it must have been after several attempts. We appreciate you bringing this to our attention. Our team will be reaching out by email to learn more about what happened and see how we can assist.
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Pat T.
Sep 16, 2026
Review of service.
I thought i would try your service, but your form wasn't as good as another services. Thank you for the opportunity to try your service.
Response from DocumentgeniusSep 17, 2026
Thank you for giving our service a try and for sharing your honest feedback. We're sorry the form didn't meet your expectations, but we appreciate the opportunity to assist you. Our team will be reaching out to assist you further.
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Annie Jo R.
Sep 16, 2026
We did not like the limiting factors of…
We did not like the limiting factors of your will software for VA residents. We will pay an actual lawyer to do our wills where we can specify what we would like.
Response from DocumentgeniusSep 16, 2026
Thank you for sharing your feedback. We're sorry to hear that our will software did not provide the flexibility you needed for your specific situation in Virginia. As an option, you may download our documents and edit them further on your computer if needed. Our team will be reaching out by email to assist you.
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