DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusOct 22, 2026

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand your frustration and would appreciate the opportunity to learn more about what happened. Our customer support team will be reaching out to you directly to better understand your concerns and see how we can assist. Your feedback is important to us, and we appreciate the opportunity to make things right.

Response from DocumentgeniusOct 21, 2026

We're sorry to hear about your experience and understand how frustrating it must have been to encounter issues with corrupted files and the refund process. This is certainly not the experience we want for our customers. We take your concerns seriously and will reach out to you directly via email to review the issues and see how we can make things right. We appreciate you bringing this to our attention.

Response from DocumentgeniusOct 15, 2026

We sincerely apologize for the frustration and inconvenience you experienced, especially after spending considerable time creating your document. Once completed, your document should be available for download under the **My Documents** section of your account. We would appreciate the opportunity to help you access your document. Please contact our Customer Support team at **[email protected]**, and we'll be happy to assist you. We will also reach out to you directly via email to help resolve this issue. Thank you for bringing this to our attention. We value your feedback and hope to make things right.

Response from DocumentgeniusOct 8, 2026

We’re sorry to hear that you found the site difficult to navigate. While we don’t currently offer phone support, our email and live chat support channels are available to assist with any questions or concerns. We’ll reach out to you directly to see how we can help.

Response from DocumentgeniusOct 7, 2026

We’re sorry to hear about your experience and understand your frustration. We take your feedback regarding the cancellation guidance seriously and will review this with our team. We’ll also reach out to you directly to better understand what happened and assist further.

Response from DocumentgeniusOct 5, 2026

We’re sorry to hear about your experience and understand your concern regarding the refund. We’ll reach out to you directly to review your account and see how we can assist.

Response from DocumentgeniusOct 5, 2026

We’re sorry to hear that you found our service difficult to use. We’d appreciate the opportunity to understand what went wrong and see how we can help. We’ll reach out to you directly.

Response from DocumentgeniusOct 2, 2026

We’re sorry to hear that your experience didn’t meet your expectations. We take your feedback seriously and would like to understand what went wrong so we can assist. Our team will reach out to you directly to learn more about your experience and see how we can help resolve your concerns.