Doctor On DemandReviews of doctorondemand.com

Absolute sham of a service. $54. I called the incorrect number. Kevin Graham, NP stated I would receive a refund as the call lasted less than 1 minute. Doctor on Demand will not refund me. I have talked with SIX representatives. AVOID this service.

I had issues with an appointment. I guess since their app was updated, it had logged me off several times. So in March 2025 in the middle of my appointment the screen went black and I could no longer hear the doctor, I asked for her to call me or text me if she could hear me but she didn't. I also tried to log off and back on to the visit which it let me do but the same thing happened once I was on, I could see her name and the timer as if we were connected but the screen was black and there was no sound. I have had a few appointments through their app with a couple of different doctors and this had never happened. I had even left them great reviews. I'm very upset about this because it was for my mental health & it got cut off short. Nobody reached out to help or explain and then to top it off I got charged for this visit. Once I complained several times they finally credited me back Now for over 2 months they are trying to bill me for the credit they gave me. I tried emailing them, nothing, called the number on the email that they sent now several times with the bill and after a long hold it disconnected me. Ridiculous BS, this is so very annoying that I now have to be concerned about this. This is something I originally paid for and was refunded to me because of their crappy app and service. Do not ever use them, I'm going to leave this on every review platform until they fix this issue and leave me alone.

My son injured his shoulder during PE and had limited movement, but was not in severe pain. I requested a referral for an X-ray. After a $62 payment and a 5-minute telehealth consult, I was told to go to the Epworth Emergency Department instead. This was not an emergency, and the wait time and cost at Epworth ED is around $500. I’m disgusted that I paid $62 and got no outcome. Do not use this service.

Such a bad experience. I do not recommend at all. My son run out of his acne medication last night and I thought this was an easy way to get a script. The doctor was not familiar with the medication, decided to not trust my son’s previous doctors, and refused to prescribe it! $60 wasted plus the time and we had to go to another GP to get it. The GP needs to upgrade their knowledge as peer reviewed papers in medical journals highlight the efficacy of the medication!!!

Doctor Veronica Andis-High was the doctor I spoke to, she hung up on me as I was searching for a document to prove i actually was prescribed blood thinners. I guess thats a common thing people who pay co-pays and all that are trying to lie about. Ive been on them 3 years (supposed to be for life) and couldn't get an appointment in the next couple of weeks with my oncologist, who prescribed initially, so tried this since im supposed to be on them daily and she was rude from the start asking questions I've never been asked before at any other appointment and I've been to A LOT of doctors. Actually insane she hung up too, she deserves to be fired. No wonder she is on the app with a 1 star rating on TrustPilot. She is a 0 star doctor with wayyyy too much makeup who seems she would've done better on stage as a clown.

The worse company I waited 3 hours for the dr not to even look at me to see the problem then charge me twice an not help nothing an now I am told it's a different app. Worse company ever

My experience with Doctor on Demand was infuriating and utterly disappointing. After my Monday virtual urgent care appointment, they waited three days to inform me they couldn’t help and that I needed to book a separate virtual primary care appointment for a specialist referral. This critical detail was never mentioned upfront, wasting my time and delaying my care. When I contacted customer service, the agent was rude, dismissive, and blamed my insurance company, claiming it took two to three days to “review the contract” — an obvious lie. Requesting a supervisor? Another one to two days wait. This service is unprofessional, inefficient, and completely lacks accountability. Avoid at all costs.

Terrible service!!! They assumed I am “med-seeking” and asking for controlled substance when I was just consulting about my anxiety. Their provider is rude! Denise Orrill is the name of the physician who I saw, very rude! Waste of time